Insurance Agency Customer Service Rep

Paula Simmons Country FinancialEdwardsville, IL

$40,000 - $60,000 / year

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Overview

Remote

On-site

Compensation

$40,000-$60,000/year

Job Description

Since launching from scratch in 2002, Paula Simmons COUNTRY Financial has grown to serve over 1,600 households with a reputation for excellence, integrity, and precision. We take pride in doing things right the first time and providing personalized insurance solutions with care and expertise. Our small, close-knit team operates like family. Each person plays a critical role, and every contribution is valued. Led by a Hall of Fame agent with a 24-year streak of top honors, our office is a place where high standards meet genuine heart.

We are seeking a dedicated Insurance Customer Service Representative to join our team. This role involves direct client interaction, policy servicing, and supporting office operations with precision and care. Its ideal for someone who wants meaningful work in a respectful, well-run office where their efforts truly matter.

Base salary of $40,000 to $60,000 per year, based on experience
Performance bonuses
Retirement plan
Monday through Friday schedule
Career growth and training under a nationally recognized agent

If you're looking for a place to belong, contribute, and grow. Apply today!

Salary Range: $40000.00 - $60000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Responsibilities

Optimize insurance policies to enhance customer retention
Answer incoming calls and assist clients with questions and service needs
Process policy changes across auto, home, life, commercial, and financial lines
Handle billing inquiries, payments, and late payment follow-up
Maintain office organization, including filing, printing, and light cleaning
Learn and use multiple software programs accurately and efficiently

Requirements

Friendly, clear communicator who can stay calm under pressure
Patient and empathetic, yet confident when handling collections or difficult conversations
Dependable, consistent, and detail-oriented
Willing to learn and grow into more advanced roles
Comfortable with technology and administrative tasks
Positive attitude and professional demeanor
Insurance Agency Experience a plus

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FAQs About Insurance Agency Customer Service Rep Jobs at Paula Simmons Country Financial

What is the work location for this position at Paula Simmons Country Financial?

This job at Paula Simmons Country Financial is located in Edwardsville, IL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Paula Simmons Country Financial?

Candidates can expect a pay range of $40,000 and $60,000 per year.

What employment applies to this position at Paula Simmons Country Financial?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Paula Simmons Country Financial?

You can apply for this role at Paula Simmons Country Financial either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.