Insurance Agent

Independence Pet GroupAkron, Ohio

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Established in 2021,Independence Pet Holdingsis a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.

IPGis seekinganInsurance Agentwho will report to the Supervisor,Customer Service.Insurance Agentsare responsible forassistingcustomers by providing information about products and/or services, answering questions, and resolving problems and issues.

Job Location:Remote –United States

Main Responsibilities:

Responds to internal and external inquiries within stated service level agreements.

Manages incoming contactsregardingmembersquestions, customer complaints, products, warranties, and general customer inquiriesin accordance withquality and processing guidelines.

Analyzes, researches, and resolves problems and discrepancies for member accounts.

Maintains product knowledge, and awareness of customer services policies, and/or store policies.

Maintains understanding of federal and state regulations to include compliance.

Participates in solution innovation, sales, and retention efforts with current and new clients.

Performs other duties and responsibilities as assigned.

Basic Qualifications:

2 years ofcustomer service, call center, or relevant experience

Must have andmaintainProperty & Casualty License, or must obtain within45 daysof hire

#LI-Remote

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)

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FAQs About Insurance Agent Jobs at Independence Pet Group

What is the work location for this position at Independence Pet Group?

This job at Independence Pet Group is located in Akron, Ohio, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Independence Pet Group?

Employer has not shared pay details for this role.

What employment applies to this position at Independence Pet Group?

Independence Pet Group lists this role as a Full-time position.

What experience level is required for this role at Independence Pet Group?

Independence Pet Group is looking for a candidate with "Senior-level" experience level.

Does Independence Pet Group allow remote work for this role?

Yes, this position at Independence Pet Group supports remote work, giving candidates the flexibility to work outside the primary office location.

What is the process to apply for this position at Independence Pet Group?

You can apply for this role at Independence Pet Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.