Insurance Claims Coordinator
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$60,000-$75,000/year
Benefits
Health Insurance
Dental Insurance
Paid Vacation
Job Description
Replies within 24 hours
Benefits:
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Free food & snacks
- Free uniforms
- Parental leave
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
Position Overview
As the hub of all claims, the coordinator is responsible for speaking with the customer, ongoing customer follow up, handling service complaints, logistics of dispatching field personnel to jobs while ensures that the required Cycle Time and insurance Service Level Agreement tasks deadlines are met. The Coordinator will be responsible to follow up daily with the OPS team to ensure and that all required documentation, estimates and procedures are followed according to required program guidelines.
A successful Coordinator will possess tenacity and thrives in a fast-paced environment. The coordinator who is detail oriented and able to focus with many projects in varying degrees of completion will be most successful in this position.
Job Responsibilities
- Understanding of the claims flow process – Water Mitigation, Reconstruction, Contents, and other Environmental work
- Manages data entry for each claim from First Notice of Loss through to completion of job in the CRM system
- Daily review of compliance tasks and all job tasks are completed on time
- Monitor and update jobs in required operating system making sure the job flows efficiently through the claims process requirements and cycle times
- Ensure that uploading photos, and other documents are appropriately described, titled and uploaded in real time, as well as follows up to get missing required data from homeowner and insurance/mortgage information not obtained on initial call
- Creates and or assists with job estimate, reviews final estimate to ensure estimate is complete per company standards
- Manages Customer Service issues and complaints, documenting actions and resolution
- Understanding of all company cycle times and SLAs required for each job and phase
- Client Care Calls – ensure constant, often daily, communication with the customer, may communicate with adjuster
- Ensure daily notes are entered in all jobs, contacting relevant participants and escalating to the department manager as required
- May be responsible for creating job estimate and or assisting the Estimator/Project Manager with final estimate
Job Requirements
- High school diploma/GED required
- Bachelor’s Degree or applicable experience preferred, work experience will be considered
- IICRC Certifications preferred but not required: WTR, ASD, OCT, STC
- Exceptional Customer Service skills
- 1-3 years of Xactimate experience required- proficient use Xactimate 28
- Experience with Microsoft© Office application (Word, Outlook, PowerPoint, and Excel) required
- Personal time management and organizational skills
- Strong verbal and written communication skills
- Dependable and adaptable to operate within a fast-paced work environment
- Ability to manage highly confidential information
- Strong problem-solving skills
- Proficient at using Microsoft Office, Outlook, CRM software
- Experience do you have with customer interaction and conflict resolution
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.
Compensation: $60,000.00 - $75,000.00 per year
Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.
Our environment is a diverse community where successful people work together to achieve common goals.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.
Automate your job search with Sonara.
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FAQs About Insurance Claims Coordinator Jobs at Irvine
What is the work location for this position at Irvine?
This job at Irvine is located in Irvine, California, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Irvine?
Candidates can expect a pay range of $60,000 and $75,000 per year.
What employment applies to this position at Irvine?
Irvine lists this role as a Full-time position.
What experience level is required for this role at Irvine?
Irvine is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Irvine for this role?
Irvine offers following benefits: Health Insurance, Dental Insurance, Paid Vacation, Parental and Family Leave, and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Irvine?
You can apply for this role at Irvine either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.