Insurance Client Service Coordinator

C1 Insurance GroupDallas, TX

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Overview

Schedule

Full-time

Career level

Senior-level

Remote

On-site

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Are you a dependable, detail-oriented person who loves keeping things organized and running smoothly? Do you enjoy helping others, working behind the scenes, and being the go-to support for both clients and your team? If you're looking for a full-time, long-term role where your coordination skills and communication strengths can shine, we have an exciting opportunity for you! We're looking for someone with 1–3 years of customer service or administrative experience who thrives in a structured, team-focused office environment. Sound like you? Keep reading!

Who Are We?

C1 Insurance Group is a fast-growing, Dallas-based insurance agency with a strong focus on relationships, service, and team culture. We're not your typical insurance company, we bring energy, innovation, and a genuine desire to make things simple, personal, and easy for our clients. Our growth comes from referrals and the trust we've built by consistently delivering real value. Whether it's updating a policy, resolving an issue, or answering a question, we believe every client interaction is a chance to make a positive impact. If you're motivated by meaningful work, enjoy being part of a supportive team, and are looking for a long-term role where you can grow, you'll feel right at home here.

What's the Job?

Manage all aspects of customer requests from start to finish, handling any policy changes, billing updates, cancellations or reinstatements
Serve as the main point of contact, communicating with customers to resolve problems and concerns in a courteous, professional, and timely manner
Navigate various technology, CRM tools and websites to research information and communicate with clients
Support the C1 Insurance team in a variety of administrative tasks while always maintaining confidentiality

Requirements

MUST BE EXPERIENCED WITH TECHNOLOGY, QUICK NAVIGATING BROWSERS AND VARIOUS SYSTEMS

MUST BE ABLE TO MULTITASK

You are a multitasker who thrives in a fast-paced environment while staying organized
You have a natural desire to serve and support those around you
You have 1-3 years of Customer Service and / or Order Fulfillment experience
You have excellent communication skills, ready to hop on a call or send an email at any time
You are able to perform under pressure, exercise time management and meet deadlines
Comfortable with desk-based work, including data entry, spreadsheets, and CRM platforms
Communicates clearly and professionally via phone, email, and written correspondence
Strong problem-solving and critical-thinking skills
Takes initiative, communicates openly, and takes ownership of responsibilities
Proficient in Microsoft Office and Google Workspace
You are a stable, consistent and well-defined person looking for a permanent scope of responsibilities

Benefits

Paid time off (PTO) and paid holidays
We offer Health, Dental & Vision Insurance
Our office is open Monday - Friday, no weekends!

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FAQs About Insurance Client Service Coordinator Jobs at C1 Insurance Group

What is the work location for this position at C1 Insurance Group?

This job at C1 Insurance Group is located in Dallas, TX, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at C1 Insurance Group?

Employer has not shared pay details for this role.

What employment applies to this position at C1 Insurance Group?

C1 Insurance Group lists this role as a Full-time position.

What experience level is required for this role at C1 Insurance Group?

C1 Insurance Group is looking for a candidate with "Senior-level" experience level.

What benefits are offered by C1 Insurance Group for this role?

C1 Insurance Group offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Vacation, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at C1 Insurance Group?

You can apply for this role at C1 Insurance Group either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.