Insurance Customer Service And Sales

Join Jason Hoffman Agency, LLC, a renowned name in the insurance sector that thrives on delivering exceptional customer service in Edmond, Oklahoma. We are seeking a dedicated Insurance Customer Service professional to join our team and contribute to our mission of providing top-tier care and support to our valued clients. As a representative of our company, you will play a vital role in maintaining our reputation for excellence, helping clients navigate their insurance needs with ease and confidence. Our agency is deeply rooted in our local community, proudly offering on-site service without any remote work component. We believe in the power of face-to-face interactions and the warm, personal touch they add to customer experiences. If you are motivated by a desire to help and committed to maintaining positive relationships with clients, you'll find fulfillment in this role. At Jason Hoffman Agency, we support your growth and value your contribution as we continue to expand our impact in the insurance industry. Embrace this opportunity to become an integral part of a dynamic team that places customer satisfaction at the forefront of its operations. Bring your enthusiasm and professional expertise to our agency and help us achieve new heights. Apply now to embark on a rewarding career with Jason Hoffman Agency, LLC! Remote available after in house training. Salary Range: $17.00 - $20.00 per hour Benefits Hourly Base Salary + Commission+ Bonus Opportunities Flexible Schedule Hands on Training Tuition Reimbursement Mon-Fri Schedule Career Growth Opportunities Paid Time Off (PTO) Work from home available after training home work equipment available pay raise opportunities appreciation lunches home and work life balance family focused bonus opportunities available Responsibilities Customer Interaction: Provide prompt, courteous service to policyholders and potential clients, addressing inquiries and resolving issues efficiently. Policy Assistance: Guide policyholders through new insurance products, services, and modifications to existing coverage. Problem Resolution: Actively listen to customer concerns and offer strategic solutions, ensuring high satisfaction and loyalty. Documentation: Accurately document client interactions and transactions in CRM systems to maintain up-to-date records. Team Collaboration: Work closely with insurance sales agents and support staff to improve processes and enhance customer satisfaction. Feedback Loop: Gather and relay client feedback to continuously refine customer service strategies and offerings. Requirements Licensed preferred, willing to train, licensing assistance available. License required within 90 days of hire. Prior experience in a customer service role or similar position is preferred. Excellent verbal and written communication skills. Strong problem-solving and decision-making abilities. Ability to thrive in a fast-paced work environment. Proficiency in using standard office software and telecommunications tools. Strong attention to detail and organizational skills. A positive attitude and a willingness to learn and adapt.