Insurance Customer Service Rep

Are you ready for a career (not a job) where you can truly help people and feel great about what you do every day? Do you strive to make the world a better place? Working for Garrett Wagner's Farmers Insurance agency is an incredibly unique and rewarding opportunity. We are the #1 Farmers Insurance agency in Nevada in terms of sales, and in the top 1% nationwide. We act as advisors, educators, and advocates for our clients, helping them understand and strengthen their financial protection. We form real and lasting relationships with our clients and truly improve their lives.

• $40,000-$50,000 base salary, based on experience
• Complete benefits package
• A collaborative, supportive, noncompetitive work environment
• Extensive ongoing product and service training
• Paid time off
• Retirement plan
• Monday through Friday schedule
• Private office space, snacks, and beverages provided

We conduct business completely differently from any other insurance agency. Whether you are licensed or unlicensed, you owe it to yourself to take advantage of this rare and unique opportunity. You deserve to have a career that is rewarding, fun, and allows you to feel safe and secure in your life. We look forward to meeting you in person and getting to know more about you! Apply now!

Salary Range: $40000.00 - $50000.00 per year

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Hands on Training

Life Insurance

Retirement Plan

Training Provided

Health Insurance

Evenings Off

Responsibilities

• Manage customer policy changes, renewals, and evidence of insurance requests.
• Handle incoming calls, claims support, and respond to all customer inquiries promptly.
• Process premium payments and maintain accurate documentation in eAgent.
• Build and maintain strong client relationships through exceptional service and follow-up.
• Identify cross-sell and upsell opportunities, including financial products and referrals.
• Ensure compliance with underwriting, rating, and company guidelines while staying current on products and promotions.

• Active insurance license (required)
• Positive, enthusiastic, and coachable with a genuine willingness to learn and grow.
• Self-starter with a strong sense of urgency and ability to work independently in a fast-paced environment.
• Excellent verbal and written communication skills with professional phone etiquette.
• Strong relationship-building skills with the ability to handle rejection and difficult situations tactfully.
• Proactive problem-solver who can multitask, adapt to change, and consistently exceed client expectations.