Insurance Customer Service Rep

Insurance Protection Solutions, INC.Richmond, VA

$45,000 - $65,000 / year

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Overview

Compensation

$45,000-$65,000/year

Job Description

Insurance Protection Solutions, INC. is a high-performing independent insurance agency serving Hampton Roads, Virginia, since 2011, with the ability to place coverage in all 50 states. We deliver commercial, personal lines, and life insurance solutions with a strong focus on education, transparency, and personalized service. Our great office culture is supported through structured training, weekly team meetings, and quarterly team-building events. Here, we're committed to building long-term careers, not just filling roles.

We are seeking an Insurance Customer Service Representative who is detail-oriented, client-focused, and motivated to grow within a professional insurance organization. This role is responsible for supporting clients through renewals, policy changes, service requests, and proactive coverage reviews, while also identifying cross-sell opportunities. You will work in a collaborative, well-supported environment with transparent processes, strong leadership, and real advancement opportunities.

Base salary of $45,000
Paid time off starting day one
Flexible Monday through Friday schedule
Health, dental, vision, and life insurance
Retirement plan
Sign-on bonus
Licensing assistance and hands-on training

If you are looking for stability, growth, and a client-facing role where your work truly matters, apply today!

Salary Range: $45000 - $65000 per year

Benefits

Annual Base Salary + Commission+ Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings off

Weekends off

Bonus Opportunities

Warm Leads Provided

Sign On / Hiring Bonus

Licensing Assistance

Work-Life Balance

Holidays Off

Paid Holidays

Professional Development

Advancement Opportunities

Mentorship

Continuing Education Opportunities

Ongoing Training Seminars

Performance Bonuses

Professional Work Environment

Team Building Activities

Student Loan Repayment Assistance

Equipment Provided

Office Snacks and Coffee

Family Leave

Personal Workspace

Responsibilities

Provide exceptional customer support for service requests and policy questions
Conduct coverage reviews and basic risk assessments for existing clients
Identify and support cross-sell and upsell opportunities within the client base
Manage policy changes, endorsements, and documentation
Consult with clients to explain coverage options and next steps clearly
Maintain organized and compliant client records

Requirements

Willingness to obtain insurance licensing with agency support
Strong communication skills with a calm, professional demeanor
Attention to detail and strong organizational skills
An analytical mindset with the ability to understand coverage needs
Comfort supporting sales conversations and cross-selling when appropriate
Prior insurance experience is a bonus

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FAQs About Insurance Customer Service Rep Jobs at Insurance Protection Solutions, INC.

What is the work location for this position at Insurance Protection Solutions, INC.?

This job at Insurance Protection Solutions, INC. is located in Richmond, VA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Insurance Protection Solutions, INC.?

Candidates can expect a pay range of $45,000 and $65,000 per year.

What employment applies to this position at Insurance Protection Solutions, INC.?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Insurance Protection Solutions, INC.?

You can apply for this role at Insurance Protection Solutions, INC. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.