Insurance Customer Service Rep
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Overview
Job Description
We are looking for a licensed Customer Service Representative who is organized, proactive, and comfortable both serving clients and supporting our agencys marketing efforts.
This role combines traditional insurance service responsibilities with light creative support including social media content, short-form videos, and Canva graphics.
If you enjoy structure and creativity, this is a unique opportunity to be part of a growing independent agency with strong community visibility.
Salary Range: $18.00 per hour
BenefitsHourly Base Salary Based on Experience
Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Pay Raise Opportunities
Licensing Assistance
Monthly Employee Appreciation Lunch
Team Meetings
Hands-On Training
Team Building Activities
Weekends Off
Evenings Off
Paid Holidays
PTO
Responsibilities
Manage daily policy renewals and proactively review pricing
Contact clients regarding upcoming renewals, rate changes, and required documentation
Process endorsements (address changes, vehicle changes, mortgagee updates, etc.)
Assist clients with billing questions and payment processing
Review coverage questions and escalate to licensed agents when needed
Send ID cards, dec pages, and required documents
Maintain accurate notes and documentation in our management system
Support cross-sell opportunities by identifying coverage gaps
Provide exceptional service that strengthens client retention
Assist in creating social media posts and captions
Record short-form videos (Reels / TikToks) for agency content
Design simple graphics and flyers using Canva
Help promote community events and local partnerships
Maintain brand consistency across posts
Assist with light content planning and scheduling
You do not need to be a professional marketer but you should be comfortable on camera and confident using Canva and social platforms.
RequirementsActive Property & Casualty license preferred (or willingness to obtain quickly)
Insurance experience strongly preferred
Strong attention to detail and organization
Comfortable using Canva and social media platforms
Positive personality and professional communication skills
Team-oriented and dependable
Ability to manage structured tasks and creative projects
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.