Insurance Customer Service Rep

Thomas McCaffrey Allstate AgencyHattiesburg, MS

$30,000 - $45,000 / year

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Overview

Compensation

$30,000-$45,000/year

Job Description

The Thomas McCaffrey Agency was founded in Hattiesburg in 2005. From the beginning, our mission has been to bring glory to God by providing unrivaled service in the insurance industry. Since weathering Katrina and helping families rebuild, we have grown into one of the top-producing agencies in Mississippi, expanding to a second location in Laurel in 2021. We now serve clients across Mississippi, Alabama, and Louisiana, offering home, auto, life, and more. We are committed to daily training, weekly team meetings, monthly goal-setting, and continuous improvement. Employees consistently highlight our unmatched leadership support, positive atmosphere, flexibility, and goal-oriented culture as reasons they love working here.

We are seeking an Insurance Customer Service Representative with experience who thrives in a supportive, growth-oriented environment. This role is ideal for someone who enjoys helping clients, solving problems, and being part of a positive, high-performing team.

Base salary of $30,000-$45,000 based on experience with bonus and performance incentives
Paid time off and paid holidays
Monday through Friday schedule
Career growth and advancement opportunities
Hybrid flexibility (home optional for some positions)
Office snacks and coffee

If you want strong leadership support and a positive culture, apply today!

Salary Range: $30000 - $45000 per year

Benefits

Annual Base Salary + Commission+ Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings off

Weekends off

Bonus Opportunities

Warm Leads Provided

Licensing Assistance

Work-Life Balance

Holidays Off

Paid Holidays

Professional Development

Advancement Opportunities

Mentorship

Continuing Education Opportunities

Ongoing Training Seminars

Performance Bonuses

Professional Work Environment

Team Building Activities

Equipment Provided

Office Snacks and Coffee

Personal Workspace

Flexibility with Work Location (Home Optional)

Responsibilities

Process endorsements and policy changes
Assist clients with filing and handling claims
Manage client accounts and conduct policy reviews
Resolve underwriting and inspection issues
Maintain organized pipeline follow-up through company systems
Stay current on product updates and industry rules

Requirements

Active insurance license
Prior insurance experience
Positive, customer-focused mindset
Coachable and team-oriented
Strong multitasking and attention to detail
Self-driven with strong communication skills

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FAQs About Insurance Customer Service Rep Jobs at Thomas McCaffrey Allstate Agency

What is the work location for this position at Thomas McCaffrey Allstate Agency?

This job at Thomas McCaffrey Allstate Agency is located in Hattiesburg, MS, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Thomas McCaffrey Allstate Agency?

Candidates can expect a pay range of $30,000 and $45,000 per year.

What employment applies to this position at Thomas McCaffrey Allstate Agency?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Thomas McCaffrey Allstate Agency?

You can apply for this role at Thomas McCaffrey Allstate Agency either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.