Insurance Customer Service Rep
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Overview
Job Description
The Thomas McCaffrey Agency was founded in Hattiesburg in 2005. From the beginning, our mission has been to bring glory to God by providing unrivaled service in the insurance industry. Since weathering Katrina and helping families rebuild, we have grown into one of the top-producing agencies in Mississippi, expanding to a second location in Laurel in 2021. We now serve clients across Mississippi, Alabama, and Louisiana, offering home, auto, life, and more. We are committed to daily training, weekly team meetings, monthly goal-setting, and continuous improvement. Employees consistently highlight our unmatched leadership support, positive atmosphere, flexibility, and goal-oriented culture as reasons they love working here.
We are seeking an Insurance Customer Service Representative with experience who thrives in a supportive, growth-oriented environment. This role is ideal for someone who enjoys helping clients, solving problems, and being part of a positive, high-performing team.
- Base salary of $30,000-$45,000 based on experience with bonus and performance incentives
- Paid time off and paid holidays
- Monday through Friday schedule
- Career growth and advancement opportunities
- Hybrid flexibility (home optional for some positions)
- Office snacks and coffee
If you want strong leadership support and a positive culture, apply today!
Salary Range: $30000 - $45000 per year
BenefitsAnnual Base Salary + Commission+ Bonus Opportunities
Paid Time Off (PTO)
Flexible Schedule
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings off
Weekends off
Bonus Opportunities
Warm Leads Provided
Licensing Assistance
Work-Life Balance
Holidays Off
Paid Holidays
Professional Development
Advancement Opportunities
Mentorship
Continuing Education Opportunities
Ongoing Training Seminars
Performance Bonuses
Professional Work Environment
Team Building Activities
Equipment Provided
Office Snacks and Coffee
Personal Workspace
Flexibility with Work Location (Home Optional)
Responsibilities- Process endorsements and policy changes
- Assist clients with filing and handling claims
- Manage client accounts and conduct policy reviews
- Resolve underwriting and inspection issues
- Maintain organized pipeline follow-up through company systems
- Stay current on product updates and industry rules
- Active insurance license
- Prior insurance experience
- Positive, customer-focused mindset
- Coachable and team-oriented
- Strong multitasking and attention to detail
- Self-driven with strong communication skills
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.