Insurance Customer Service Representative

Welcome to the Allstate - Kent D Banning Agency, where we believe in protecting what matters most to our neighbors in Owensboro, Kentucky. We're not just an insurance agency; we're a dedicated team committed to providing exceptional service and peace of mind to our community. We're looking for someone with a warm heart and a helpful spirit to join us as an Insurance Customer Service Representative. If you enjoy connecting with people, solving problems, and making a positive impact, this could be the perfect place for you. You'll be the friendly voice and guiding hand for our clients, helping them understand their insurance needs and ensuring they feel supported every step of the way. We foster a supportive and collaborative environment where your contributions are valued and you'll have the opportunity to grow your skills and career alongside a team that genuinely cares. Salary Range: $30000.00 - $55000.00 per year Benefits Annual Base Salary + Commission+ Bonus Opportunities Mon-Fri Schedule Flexible Schedule Paid Time Off (PTO) Hands on Training Evenings Off Career Growth Opportunities Responsibilities Respond to customer inquiries regarding policies, billing, and claims via phone, email, and in-person. Assist policyholders with making changes to their insurance coverage. Provide quotes for new insurance policies. Process payments and explain billing statements clearly. Help resolve customer issues with empathy and efficiency. Maintain accurate customer records in our system. Support the agency owner and team in daily operations. Requirements High school diploma or equivalent. Excellent communication and interpersonal skills. A positive attitude and a genuine desire to help people. Ability to learn and retain information about insurance policies and procedures. Basic computer proficiency and comfort with technology. Previous customer service experience is a plus, but not required.