Insurance Customer Service Representative (High-Volume Role - $22-$25/Hr, In-Office)

Archer Insurance Agency is a fast-growing, multi-state insurance agency with a high-volume personal lines operation.

This role supports a large volume of client activity across multiple states and requires someone who can stay organized, responsive, and consistent throughout the day.

This role involves handling a steady flow of calls, requests, and follow-ups throughout the day.

We are looking for a highly organized, detail-oriented Customer Service Representative who can manage incoming requests, handle service work efficiently, and keep daily operations running smoothly.

This role is the front line of our agency and plays a critical role in maintaining client experience and operational flow.

You will play a critical role in maintaining client experience and ensuring nothing falls through the cracks, while handling incoming calls, service requests, policy changes, and carrier alerts across multiple markets.

This is a fast-paced, detail-heavy role that requires strong organization, follow-through, and the ability to manage multiple tasks without dropping the ball.

Compensation

• $22$25 per hour (based on experience)
• Full-time, in-office position
• Opportunities for performance-based bonuses
• Opportunity for growth into higher-responsibility roles for strong performers

Paid Time Off (PTO)

Flexible Schedule

Career Growth Opportunities

Mon-Fri Schedule

Hands on Training

Responsibilities

• Answering incoming calls and assisting clients
• Processing policy changes (adds, deletes, endorsements)
• Handling billing questions and payments
• Managing carrier alerts and follow-ups
• Supporting the sales team with service-related tasks
• Ensuring all client requests are handled quickly and accurately

This Role Is a Fit If You:

• Are highly organized and detail-oriented
• Can handle a high volume of tasks without dropping things
• Are comfortable answering phones throughout the day
• Take ownership of your work and follow through

This Role Is NOT For Someone Who:

• Gets overwhelmed easily
• Dislikes repetitive or detail-heavy work
• Struggles with organization or follow-up
• Is looking for a slow-paced environment

• Insurance experience preferred (Personal Lines ideal)
• California P&C license preferred (or willingness to obtain)
• Strong attention to detail and organization
• Ability to manage multiple tasks in a fast-paced environment
• Comfortable handling client calls and service requests

Success in This Role Looks Like

• Calls are answered promptly and professionally
• Client requests are handled accurately and on time
• Carrier alerts are managed daily without backlog
• Follow-ups are completed consistently
• The team can rely on you to keep things moving

Tools & Systems Youll Use

• Agency management system (AgencyZoom)
• Carrier platforms (multiple personal lines carriers)
• Phone system (RingCentral)
• Internal documentation and workflows