Insurance Customer Service Representative

Hovland Insurance & FinancialChula Vista, CA

$50,000 - $75,000 / year

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Overview

Remote

On-site

Compensation

$50,000-$75,000/year

Job Description

Welcome to Hovland Insurance & Financial, where we believe in building lasting relationships by providing exceptional support to our community here in Chula Vista, California. We're not just an insurance agency; we're a team dedicated to helping people protect what matters most to them. If you're someone who genuinely enjoys connecting with others, solving problems, and making a positive impact, you might be exactly who we're looking for to join us as an Insurance Customer Service Representative. You'll be the friendly voice and helpful hand for our clients, guiding them through their insurance needs and ensuring they feel valued and understood. We foster a supportive work environment where your contributions are recognized and appreciated. Come be a part of a team that's committed to service excellence and making a real difference in people's lives.

Salary Range: $50000.00 - $75000.00 per year

Benefits

Annual Base Salary + Commission+ Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Birthday Off With Pay

Family Time Prioritized

Responsibilities

Respond to customer inquiries via phone, email, and in-person with a friendly and professional demeanor.

Assist clients with policy changes, billing questions, and general information about their insurance coverage.

Process policy endorsements, cancellations, and new business applications accurately.

Gather and document customer feedback to identify areas for service improvement.

Collaborate with agents and other team members to ensure a seamless customer experience.

Maintain up-to-date customer records in the agency's CRM system.

Requirements

High school diploma or equivalent required.

Excellent verbal and written communication skills.

Strong active listening and problem-solving abilities.

Proficiency in customer relationship management (CRM) software.

Ability to multitask and manage time effectively in a busy office setting.

A positive attitude and genuine desire to help others.

Previous experience in customer service or insurance is a plus.

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FAQs About Insurance Customer Service Representative Jobs at Hovland Insurance & Financial

What is the work location for this position at Hovland Insurance & Financial?

This job at Hovland Insurance & Financial is located in Chula Vista, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Hovland Insurance & Financial?

Candidates can expect a pay range of $50,000 and $75,000 per year.

What employment applies to this position at Hovland Insurance & Financial?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Hovland Insurance & Financial?

You can apply for this role at Hovland Insurance & Financial either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.