Insurance Customer Service Representative

Lankford & Battle AgencyHuntsville, AL

$50,000 - $55,000 / year

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Overview

Remote

On-site

Compensation

$50,000-$55,000/year

Job Description

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

Salary Range: $50000.00 - $55000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Evenings Off

Retirement Plan

Hands on Training

Responsibilities

Process customer policy change requests.
Secure all Trailing Documents from customers.
Handle all incoming claim calls from customers.
Complete Evidence of Insurance requests.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Take premium payments from customers.
Ask each customer for referrals and explain our referral program.
Treat each customer contact as a cross and up-sell opportunity including financial products.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Provide exceptional customer service.
Maintain client relationships with follow up phone calls.
Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.

Requirements

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Be a great self-starter with a sense of urgency.
Proficiency to multi-task, follow-thru and follow-up.
A Property & Casualty license is preferred but will train good individual.
Professional phone etiquette.
Follow through and exceed current and prospective client expectations.
Great Customer Service Skills.

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FAQs About Insurance Customer Service Representative Jobs at Lankford & Battle Agency

What is the work location for this position at Lankford & Battle Agency?

This job at Lankford & Battle Agency is located in Huntsville, AL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Lankford & Battle Agency?

Candidates can expect a pay range of $50,000 and $55,000 per year.

What employment applies to this position at Lankford & Battle Agency?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Lankford & Battle Agency?

You can apply for this role at Lankford & Battle Agency either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.