Insurance Customer Service Representative
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Overview
Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$22-$30/hour
Benefits
Paid Vacation
Career Development
Job Description
Are you looking for a meaningful career in a local business that has national brand support that people recognize and trust?As a Customer Service Representative in a local Allstate agency, you will play an essential role in supporting customers, strengthening community relationships, and serving as a reliable point of contact. You’ll use your insurance knowledge to help customers understand their coverage, navigate policy changes, and feel confident in the protection they have. Your focus will be on delivering exceptional service, responding to inquiries with care and accuracy, and ensuring every customer feels valued and supported. By providing clear guidance and building trust, you’ll contribute to a positive customer experience and help the agency maintain strong, long‑lasting relationships within the community.Responsibilities
- Policy Servicing: explain coverage, update policyholder information, and process policy changes
- Customer Interaction: respond to inquiries about coverage, billing, and claim status
- Recommend policy adjustments or additional products to clients
- Maintain accurate records of customer interactions
- Assist with renewals with the option to advance to Sales Support
- Handle complaints, resolving billing disputes, and assist with, or initiate, the claim process
Benefits include:
- Comprehensive on-the-job training & development
- Sign On Bonus $500 if meeting criteria's
- Flexible Schedule
- Paid Time Off
- Positive work environment
- Free Food & Snacks
Job Qualifications
- Bi-Ligual Spanish Speaker preferred, but not required
- Strong interest in a customer service career –customer service insurance experience preferred
- Prior insurance experience required
- Property and Casualty and/or Life and Health license(s) to service insurance upon hire
- Confident, motivated individual who works well independently
- Able to multi-task, follow through, and follow-up
- Have excellent verbal and written communication skills
Disclosure: Each agency is different in how their staff, book of business, sales process, and compensation is structured. Compensation is typically offered as base plus commission and will depend on the agency and your experience. Actual benefits offered will vary per agency and may not include the benefits listed above.Good Work. Good Life. Good Hands®The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands, and taking bold steps to serve our customers' evolving needs better. That's why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you'll have a hand in transforming not only Allstate but a dynamic industry. You'll have opportunities to take risks, challenge the status quo, and shape the future for the greater good. Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For 89 years, we've thrived by staying a step ahead of whatever's coming next – to give customers peace of mind no matter what changes they face. We are the Good Hands. We don't follow the trends. We set them.The Sales Professional opportunity is not an employment opportunity directly with Allstate Insurance Company, but employment as a staff with Allstate Exclusive Agents who are independent contractors. ©2021 Allstate Insurance Co.
Compensation: $21.63 - $30.00 per hour
As a licensed sales professional, you'll learn the business inside and out. You'll help grow an Allstate agency and build relationships in your community.
And that's just the beginning. Continue your journey and explore other exciting opportunities within the agency and beyond, including potentially becoming an Allstate agency owner.
The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.
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FAQs About Insurance Customer Service Representative Jobs at Lorgia Cicmansky
What is the work location for this position at Lorgia Cicmansky?
This job at Lorgia Cicmansky is located in Reading, Pennsylvania, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Lorgia Cicmansky?
Candidates can expect a pay range of $21.63–$30 per hour for this role.
What employment applies to this position at Lorgia Cicmansky?
Lorgia Cicmansky lists this role as a Full-time position.
What experience level is required for this role at Lorgia Cicmansky?
Lorgia Cicmansky is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Lorgia Cicmansky for this role?
Lorgia Cicmansky offers following benefits: Paid Vacation and Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Lorgia Cicmansky?
You can apply for this role at Lorgia Cicmansky either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.