Insurance Customer Service Representative
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Overview
Job Description
We welcome applicants from early-career professionals to highly experienced individuals with extensive backgrounds. Compensation will be based on experience.
Taylor-Moore Agency is seeking a motivated, detail-oriented individual who performs best in a structured environment and communicates in a clear, professional manner. This role is ideal for someone who values consistency, enjoys helping clients, and takes pride in doing work accurately and thoroughly.
You do not need prior insurance experience we will train the right person.
Even if your experience does not align perfectly with every qualification listed, we encourage you to submit an application. We consider a combination of skills, potential, and overall fit when evaluating candidates.
This Role Is Ideal for Someone Who:
Is dependable and follows instructions carefully
Communicates in a clear, concise, and professional manner
Enjoys helping people while maintaining professionalism
Is comfortable speaking with clients by phone, email, and in person
Thrives in structured environments with defined procedures
Is organized and attentive to details
Can manage routine tasks with consistency
Maintains composure during busy periods or client concerns
Is motivated to learn and grow in a professional career
This is a structured, process-driven role. Success comes from reliability, accuracy, professionalism, and a willingness to learn.
Work Environment & Expectations
Structured workflow with clear procedures
Professional office setting
High attention to detail required daily
Combination of client interaction and independent work
Ongoing training and skill development
This position is well-suited for someone seeking stability, professional growth, and a long-term career path in insurance.
Salary Range: $50000.00 - $70000.00 per year
BenefitsAnnual Base Salary Based on Experience
Health Insurance
Retirement Plan
Paid Time Off (PTO)
Life Insurance
Disability Insurance
Paid Licensing Support
Ongoing Training & Mentorship
Career Advancement Opportunities
Professional, Team-Oriented Environment
Responsibilities
What Youll Be Responsible For
Assisting clients with personal insurance policies (home, auto, renters, umbrella, etc.)
Quoting new business and explaining coverage options clearly
Processing policy changes, renewals, claims and cancellations
Responding to client questions and service requests
Maintaining accurate and organized client documentation
Following carrier guidelines and agency procedures
Most daily tasks are structured and repeatable. This role requires responsiveness to client needs and the ability to stay organized in a moderately fast-paced environment.
RequirementsRequired Qualifications
High school diploma or equivalent
College degree preferred, but not required
Strong written and verbal communication skills
Basic computer proficiency
Ability to stay organized and manage tasks consistently
Willingness to obtain a Property & Casualty License within 6 months (agency will support and pay for licensing)
Nice to Have (Not Required)
Customer service or office experience
Sales or retail experience
Active Property & Casualty License
Experience working with detailed documentation
Important
This is an in office, full time position.
To move forward in the hiring process, you must complete the assessment.
We hire for long-term fit, work ethic, and growth potential not just prior experience. If you are dependable, detail-oriented, and motivated to build a professional career, we encourage you to apply.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
