Insurance Service Specialist

Join our team as an Insurance Service Specialist!

IHMVCU is member-focused and dedicated to providing exceptional service and fostering financial well-being for our community. Our commitment to personalized service makes us a trusted partner for our members. We are seeking an enthusiastic Insurance Service Specialist to be that partner to existing and new policy holders. We have a successful and busy insurance business, so we are looking for someone with a detail-oriented work style. This role will be located at our Davenport, Iowa branch.

The successful candidate should have following skills/qualifications:

• High School Diploma or equivalent
• Property/Casualty insurance license or ability to obtain one within 30 days of starting the position.
• Exceptional member service, problem solving and decision-making skills
• Demonstrated professional communication, accuracy and attention to detail
• Known to be reliable, dependable and responsible in all situations

Some of the key responsibilities include:

• Provides exceptional service to members and potential clients on all inquiries including, but not limited to requests for policy changes, coverage or billing questions, claims questions or inquiries on existing policies.
• Documents all member interactions and requests completely, accurately and efficiently.
• Obtains signatures on new business policies and processes new business files checking for coverage accuracy, forms and signatures, correct billing information and completion of post issuance forms and requests.
• Thoroughly reviews existing members policies and periodically shops around with carriers for best pricing, offering the option to rewrite with another carrier if beneficial to the member
• Conducts all transactions in accordance with State Insurance laws, Agency and IHMVCU policy.

Being a team member of IHMVCU is more than just a job, we want to make differences in the communities we live in and serve. Check out our careers page for more information including benefits www.ihmvcu.org/careers Final compensation will be determined by various factors such as experience, specific skills and internal pay equity.

Move Up your career at IHMVCU with this great opportunity!

Physical Requirements

• Sitting: Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
• Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm.
• Visual Demands: Visual acuity to do things such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
• Lifting Demands: Up to 10 lbs.