Insurance Specialty Programs Specialist

• Manage Specialty Program claims from assignment through resolution, ensuring updates are timely and repairs stay on schedule.
• Monitor daily work queues and prepare weekly/monthly reporting on claim activity and performance.
• Review and validate estimates for medium- to large-loss property claims, ensuring accuracy in materials, labor, and overall scope using estimating tools and documentation.
• Serve as a liaison between contractors, flooring stores, and insurance carrier partners to resolve routine and escalated issues.
• Partner with internal teams and external stakeholders to investigate and resolve scoping discrepancies, customer service concerns, and warranty issues.
• Support estimate-to-payment alignment by validating scope, pricing, and totals to ensure accurate financial outcomes.
• Provide technical guidance and support to improve estimating practices and reduce recurring errors.
• Identify contractor performance trends and collaborate with leadership to address risks and improve program outcomes.
• Maintain thorough documentation and clear claim notes to ensure transparency, compliance, and quality outcomes.

• A bachelor’s degree in business preferred or equivalent industry experience, plus 3–5 years of relevant experience.  Supervisory or insurance industry experience is preferred.
• Ability to confidently resolve complex estimating and workmanship issues involving multiple parties, share knowledge effectively, and work successfully in a team environment.
• Ability to make decisions with a high degree of independence and confidence, using sound judgement and experience to resolve customer care issues.
•  ​​​​​​​​​​​​​​Excellent communication skills, especially in phone-based and cross-functional environments.
• Strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Ability to identify early indicators of contractor performance concerns and promptly escalate those observations to senior team members.
• Ability to maintain clear, consistent, and timely claim notes that document job status, estimate activity, payment alignment, issue-resolution steps, and decision rationale to support financial controls, file completeness, and overall job readiness.
• Proficiency in Microsoft Office (Word, Excel, Access, Outlook) and familiarity with tools like Xactimate, XactAnalysis, and CoreLogic/Symbility.

• We provide YOU the ability to collaborate with a passionate group of leaders, peers, and amazing Members.
• We recognize YOU for your accomplishments and contributions through development, growth and compensation!
• We care about you AND your family.  We want to make your life better and easier.  Our benefits exist so you are well taken care of, and we support you and your loved ones through life’s various stages and situations.

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