Intake AND Referral Coordinator

As an Intake and Referral Coordinator at HospiceCare in the Berkshires, you will:

• Acts as the initial point of contact for all new referrals or inquiries regarding HCIB Services.
• Must exhibit commitment to high quality, patient centered, compliant care.
• Excellent communication with all HCIB customers - both internal and external.
• Exceptional telephone skills
• Confident, compassionate verbal/phone communication skills when conveying information/answering questions.
• Monitors/responds to all electronic, emails, internet, fax, and phone referrals efficiently and effectively.
• Obtains discharge information from Facility Discharge Planners, and Insurance Case Managers/managed care providers on all referrals to ensure a smooth transition to HCIB care.
• Coordinates and verifies all gathered information for input into the electronic medical record system at the time of referral and ongoing until the patient is admitted, or referral is closed.
• Coordinates with other agencies involved in the patient's care to ensure that the continuum of care meets the customer's needs.
• Obtains and documents verbal certification from Medical Director and/or PCP as needed.
• Assists with determining the patient's eligibility for hospice services by collecting related health information to support patient's prognosis.
• Inform referral sources of the status of the referred persons.
• Document interactions between hospice staff and the patient/family and referral sources.
• Maintains relationships and ongoing communication with IHC affiliate referral sources as well as those non-affiliate SNFs in Berkshire County.
• Ensures that data entry documents are completed accurately and timely.
• As requested, monitors referrals/admissions reports, conversion reports and assures list and current status of all referrals and risk referrals are maintained.

Organization/Regulatory Compliance

• Assumes complete responsibility for coordinating referrals from initial contact through admission to services.
• Contacts the Attending Physician to obtain authorization for admission and verbal certification of terminal illness. Documents in the electronic medical record system, referral comments according to the written script. Faxes to the Attending Physician the appropriate request for clinical documentation supporting the patient's eligibility for care, and any applicable forms as needed.
• Participates in the development, implementation, and evaluation of policies and procedures for continuous quality improvement as requested.
• Ensures that all services comply with Federal, State, and local regulatory requirements and are in accordance with HCIB policies and procedures and compliance plan.
• Prepares initial clinical record in accordance with state and federal regulations, CHAP accreditation standards, and the organization's policies and procedures, including but not limited to Medicare, Medicaid, and State as outlined in HCIB policies and procedures.

Full Time, 40 Hours Per Week

Monday - Friday

Benefits active immediately upon start date