Intake Community Supports Representative
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Overview
Schedule
Alternate-schedule
Full-time
Career level
Entry-level
Remote
Remote
Compensation
$18-$19/hour
Benefits
Paid Vacation
Job Description
The Intake Community Support Representative serves as the front line to our customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order.
This is a fully remote position. Employees must be located in Iowa (applicants outside of Iowa will not be considered). The starting wage is $17.50/hour ($18.50/hour for bilingual candidates) with weekly pay, PTO, and benefits available after 30 days of employment. Work hours are Monday-Friday 11:00am-8:00pm with the potential for overtime.
Position Responsibilities may include, but not limited to
- Handle inbound and outbound customer service calls, including de-escalations to the best of your abilities with our clients placing their meal order
- Address questions, and provide exceptional customer service
- Input order information into the appropriate client order screen
- Document all conversations with client into client information database
- Ensure all assigned clients are contacted and have an order on file
- Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
- Work quickly and efficiently without making the client feel rushed
- Assisting clients with reships (after training is completed)
- Assist callers who inquire about the Community Supports benefit, and submit a self-referral for those who meet the criteria to submit the referral.
- Notify clients of benefits ending soon within the 30 day time frame, and offering to assist with reauthorization when able, or explain next steps for those whose agency does not allow Mom’s Meals to initiate the request
- Explain benefits including nutritional counseling requirements and possible timelines for clients awareness
Required Skills and Experience
- High school degree or GED
- 1 year of previous customer service experience
- Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)
- Clear oral communication skills
- Previous experience with data entry
- Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required - Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits
- Must have a quiet workspace that is free from distraction
Preferred Skills and Experience
- 1 year of previous call center experience
- Bilingual (English/Spanish)
Physical Requirements
- Repetitive motions that include the wrists, hands and/or fingers
- Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
- Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
Company Overview
Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.
EEO
Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.
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FAQs About Intake Community Supports Representative Jobs at Mom's Meals
What is the work location for this position at Mom's Meals?
This job at Mom's Meals is located in Ankeny, IA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Mom's Meals?
Candidates can expect a pay range of $17.5–$18.5 per hour for this role.
What employment applies to this position at Mom's Meals?
Mom's Meals lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at Mom's Meals?
Mom's Meals is looking for a candidate with "Entry-level" experience level.
Does Mom's Meals allow remote work for this role?
Yes, this position at Mom's Meals supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by Mom's Meals for this role?
Mom's Meals offers Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Mom's Meals?
You can apply for this role at Mom's Meals either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.