Intake Coordinator

About Us:

Our employees and our patients are the foundation of our success, and their dedication is what truly makes Amazing Care… AMAZING!

Founded in 2004, Amazing Care Home Health Services was built on a simple but powerful belief: when employees are supported, empowered, and valued, exceptional patient care follows. For over two decades, we've remained committed to creating an environment where compassion, accountability, and quality are not just values-but daily standards.

We provide high-quality, in-home care to individuals and families, partnering closely with clinicians, caregivers, and operational teams to ensure patients receive timely, personalized support. At Amazing Care, we lead with integrity, collaboration, and a strong sense of ownership in everything we do.

We are proud to work alongside professionals who live our ARTIE values-Accountability, Recognition, Teamwork, Integrity, and Excellence every day.

Role Overview:

We are seeking a highly organized and driven Intake Coordinator to support our growing Intake team at Amazing Care. In this role, you will manage a high volume of incoming referrals, accurately collect and verify client information, and coordinate closely with internal teams to support timely onboarding and service delivery. This position plays a key role in maintaining intake accuracy, referral flow, and operational efficiency in a fast-paced, metrics-driven environment. Success in this role requires strong attention to detail, the ability to manage competing priorities, and consistent follow-through, with plenty of opportunities for growth in both skill set and career trajectory.

Key Responsibilities:

• Manage a high volume of incoming referrals, ensuring timely and accurate creation of client profiles within the EMR system.
• Meet defined intake performance expectations related to volume, turnaround time, accuracy, and follow-through.
• Prioritize and triage referrals based on urgency, staffing availability, and service requirements to support timely client onboarding.
• Collaborate cross-functionally with clinical managers and field staff in partnership with direct manager to align referrals with appropriate staffing and service capacity.
• Accurately collect, verify, and document client information (demographics, contact details, physician, insurance) to ensure complete and compliant intake records.
• Verify client eligibility and benefits according to payer guidelines and internal intake processes, escalating discrepancies as needed.
• Maintain consistent, professional communication with referral sources and internal stakeholders to support efficient referral flow and issue resolution.