Overview
Job Description
At Best Home Health Providers Inc., we've gone from treating 10 patients to thousands of patients all throughout the Bay Area and beyond in just 6 years. We've won awards for our high-quality care with patients and continue to grow rapidly. At Best, you and the patients aren't a number.
Our mission is to ensure a smooth transition for patients returning home from medical facilities by offering expert guidance throughout their recovery journey.
Are you organized, people-focused, and passionate about helping patients get the care they need? Join our team as an Intake Coordinator and play a key role in guiding patients from hospital to home. You'll be the first point of contact for patients, families, and referral partners — coordinating care, verifying coverage, and setting the foundation for an excellent home health experience.
We value teamwork, empathy, and a commitment to high-quality service, all aimed at putting patients and their families at ease during their recovery. If you are passionate about making a positive impact in patients' lives and working in a supportive and family-oriented atmosphere, we encourage you to join us in providing exceptional home health care.
Please note that this is a Non-Exempt role at $22 to $25/hr.
Responsibilities
- Evaluate referred patients and gather required documentation, including history and physicals and Face-to-Face verifications
- Verify insurance coverage and obtain prior authorizations for home health services
- Coordinate with hospital discharge planners, case managers, and clinical teams to support safe, timely transitions home
- Interview patients and families to understand home needs and build a clear picture for the care team
- Complete and maintain accurate referral records and intake documentation
- Serve as a liaison between our organization, hospitals, and insurance providers
- Track referral data, attend team meetings, and keep leadership informed of any delays in care
- Perform other duties as required for patient services
Requirements
- At least 18 years of age
- High school diploma required; prior experience in medical administrative support preferred
- Strong written and verbal communication skills, including a professional phone presence
- Comfort with computers, data entry, and standard office software
- A friendly, professional demeanor and a talent for building strong relationships with patients, families, and referral partners
- Strong organization and the ability to juggle multiple priorities with ease
- Reliable personal vehicle and valid driver's license
Benefits
- Generous PTO Policy
- Wellness Days
- Paid Sick Days
- Paid Bereavement Leave
- Skills Training & Development
- Company Social Events
- Referral Bonus
- 401(k) With A Company Match
- Health Insurance (Medical, Dental, and Vision Options)
- FSA
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