Intern - Technical Writing

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Technical 401

Pay Range: $29.32 - $43.99

Job Description

The purpose of the internship is to provide a current student or recent graduate with practical, hands-on experience in a technical setting while contributing to meaningful projects that support the goals of the department and organization. The intern will gain exposure to day-to-day operations, develop key professional skills, and explore potential career paths.

Responsibilities

Primary Responsibilities

• Assist in maintaining and updating departmental databases, spreadsheets, and content management systems
• Support the implementation and troubleshooting of office technology, software applications, and digital tools
• Help create and update technical documentation, user guides, and standard operating procedures
• Perform data entry, validation, cleanup, and basic reporting using Excel, Google Sheets, or database tools
• Aid in system testing, form development, and workflow automation projects using platforms like Google Workspace, Microsoft 365, or institution-specific tools
• Provide first-level technical support to staff and faculty, including software setup, printer troubleshooting, and login/access issues
• Contribute to process improvement initiatives through research, analysis, and documentation
• Collaborate with IT staff or business analysts on technology-driven projects or service requests
• Present a final project or summary of learning to the team at the end of the internship.

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.

Qualifications

Knowledge, Skills, and Abilities

• Basic understanding of databases, spreadsheets, and office productivity tools (e.g., Excel formulas, Google Forms, SharePoint)
• Familiarity with help desk, ticketing systems, or cloud-based tools is a plus
• Strong analytical, technical troubleshooting, and organizational skills
• Comfortable learning and using new systems and applications
• Ability to be comfortable with ambiguity and asking for help when needed
• Excellent verbal and written communication skills
• Ability to maintain confidentiality and follow data security protocols
• Self-motivated with strong attention to detail

Experience

• Currently enrolled in or recently completed a degree in Computer Science, Information Technology, or a related field.
• Must be eligible to work in the United States without sponsorship during the internship period.
• Must be in good academic standing with an expected graduation date.

Preferred Qualifications

• Interest in higher education and lifelong learning
• Technical certifications a plus
• Technical writing

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application Details

Part-Time Intermittent Positions (classified as intermittent and less than 30 standard weekly hours): This is a part-time, intermittent position (classified to work less than 30 SWH) that may be eligible for mental healthcare; retirement savings plan; wellbeing program; and prorated paid holidays and accrued sick time.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.