Internal Communications Associate

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We're looking for an Internal Communications Associate to join our Talent and Organization Development team to keep employees informed, engaged and connected across our offices. In this role, you'll support our internal communications strategy, including maintaining our editorial calendar, updating the company intranet and supporting DEIB event programming. You'll work with stakeholders across the business to ensure messaging is clear, consistent and well-timed, and help manage the tools and vendors that keep our internal communications running smoothly.

You’ll report to the Director, Internal Communications and work from one of our offices in Santa Ana, CA, Jersey City, NJ, Plano, TX or Boca Raton, FL. Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process. 

What You’ll Do

Communications & Event Support

• Maintain our Corporate Communications editorial calendar, ensuring communications are timed and sequenced to maximize impact

• Support employee-facing communications, drafting, editing and aligning stakeholders on messaging

• Support DEIB (Diversity, Equity, Inclusion, and Belonging) event programming at 5+ offices, focusing on engaging both our corporate and hourly/frontline workforce

Channels & Governance

• Assist with maintaining internal communication channels, including updating intranet pages, monitoring engagement and organizing content

• Create, audit and track Google Groups to ensure accuracy and proper permissions

• Keep a pulse on communications channels to ensure clarity and consistency, and to gauge employee sentiment

• Ensure digital displays at our 5+ offices are updated and displaying the intended content, aligning local communications with corporate messaging

Stakeholder Engagement

• Help define and reinforce communications standards to improve clarity and reduce noise

• Assist with onboarding internal stakeholders onto our communications platforms, including the company intranet, our translation and digital signage vendors, etc.

Who You Are

• Bachelor's degree, preferably Communications, Public Relations, Marketing or related field

• 3+ years of experience in internal communications, HR communications and/or Corporate Communications in an in-house environment

• Experience managing editorial calendars to ensure communications are timed and sequenced to maximize impact

• Proven ability to collaborate with internal stakeholders to develop communications that enhance the employee experience 

• Strong writing, communication, and proofreading skills

• Strong judgment and ability to ensure communications align with company voice, culture and values

• Familiarity with Google Suite and Slack

• Ability to travel occasionally for event support

Salary Range:

The salary range for this position is $69,000 - $113,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision

• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

• Vacation: All salaried employees are eligible for flexible time-off

• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays

• Employee Discounts: Employees receive discounts on select grading services for approved submissions

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Candidates must be authorized to work in the United States.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to interviewfraud@collectors.com.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email interviewaccommodation@collectors.com

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see ourPrivacy Notice for U.S. Applicants.