Internal Promotions Lead

Job Description:

POSITION SUMMARY:

The Internal Promotions Lead is responsible for the end-to-end coordination of internal store promotions, serving as the primary point of contact for daily administration and a secondary advisor to Operations leadership. This role bridges tactical execution with program-level planning, including pipeline forecasting, relocation support, and the oversight of promotional data integrity.

This role is ideal for an HR Generalist who excels at building strong relationships with hiring managers, leveraging data analytics to track talent readiness, and driving programs that retain and elevate our future store leaders.

PRIMARY RESPONSIBILITIES/FUNCTIONS:

Program Oversight & Management Advisory

• Serve as the primary SME for the Workday promotions module, providing technical guidance and troubleshooting for HR and Operations.

• Provide expert advice and training to store management on handling promotion-related situations, relocation benefits, and policy interpretation.

• Lead the "Promotions List" planning process, coordinating timing and position openings with Operations leadership.

• Oversee the daily administrative workflow, ensuring all steps from requisition to final placement are compliant and timely.

Audit Ownership & Data Analytics

• Own the reporting and data analytics function for the Promotions department; design and execute regular audits of the promotions pipeline to ensure data integrity and process compliance.

• Identify, investigate, and resolve discrepancies in promotional records or relocation stipend payouts.

• Generate pipeline forecasting reports to advise leadership on future staffing needs and talent bench strength.

Strategic Initiatives & Retention

• Support and audit initiatives designed to retain and promote diverse employees (e.g., female Sales & Service Mentoring program).

• Leverage data to track participant engagement and measure the success of internal growth programs against company staffing goals.

General HR Support, Process Innovation & Documentation

• Proactively identify and implement process improvements within the promotions lifecycle.

• Maintain comprehensive "SME-level" documentation for all internal promotions processes.

MINIMUM EDUCATION & SKILLS REQUIRED:

Educational/Experience Requirements: Bachelor's Degree or equivalent skills and experience.

Required Technical Skills/Knowledge: Strong working knowledge of common office software such as Google Docs, Sheets and Slides.

General Knowledge and Abilities: Essential to the performance of this position is the ability to build and maintain strong working relationships with hiring managers. This position also requires excellent verbal and written communication skills, the ability to maintain confidentiality, high levels of detail orientation, ability to follow complex processes, strong decision making skills and judgment to resolve complicated issues. Also important is the ability to focus on key priorities and effectively juggle many different tasks at the same time.

Physical Requirements: Primarily desk position; regularly required to sit, occasionally required to stand and walk. Requires frequent and repetitive use of hands and fingers to operate computer, mouse, keyboard, and office related equipment and the ability to reach with hands and arms. Position requires lifting no more than 20 pounds. Specific vision abilities required by this job include close visual acuity and the ability to adjust focus. Requires the ability to communicate verbally and exchange information over the phone and in person.

Work Environment: Office, non-manual work; the worker is not substantially exposed to adverse environmental conditions.