International Customer Service Account Representative

PURPOSE:The International Customer Service Account Representative provides service to global companies. This role works alongside Sales, Pricing, Plant Personnel, Export Operations, and Global Trade and Compliance departments and interacts directly with international customers, freight forwarders, and carriers.

KEY OBJECTIVES AND RESPONSIBILITIES:

Responsible for timely and accurate order fulfillment from purchase order entry to receiptCoordinate Letter of Credit and Proforma InvoicesWork with Calumet's 3PL to arrange ocean and air freight to meet customer's delivery needs, request bookings, and upload all pertinent documentationCoordinate loading appointments for carriers at Calumet plants • Ensure that final shipping documents are received by the customerAssist with customer inquiries on products, loading requirements, or freight quotesReview orders for accuracy and release confirmations to the customer, freight forwarder or carrier, and plant personnelAssist with Domestic accounts as assignedMaintain document records and provide administrative assistance to the department as neededInvestigate and resolve customer issues for corrective and preventive actionRepresent Calumet in a professional manner and create strong partnerships with customers through exemplary customer supportAdditional duties as assigned

REQUIRED EDUCATION/EXPERIENCES:

College degree preferred or equivalent work experience3+ years of related customer support experience requiredProficient computer skills with demonstrated experience in Microsoft office, ERP systems

PREFERRED EDUCATION/EXPERIENCES:

Preferred international logistics experiencePrior experience with SAP system preferred

COMPETENCIES:

Demonstration of Calumet Values - Safety, Environment & Social Responsibility, Teamwork, Ownership, Passion for Customers, and ExcellenceComputer savvy with strong technical skills desiredHighly organized with the ability to manage multiple projects and assignments in a rapidly changing environment while meeting critical deadlinesProblem solver with ability to provide solutionsFamiliarity with foreign trade requirements and incoterms