International Sales Support (Inside Sales)

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Effective communication skills:  Email, phone and in-person communication. Interact with customers via phone calls, emails and face to face interactions. Clear communication is essential to understand the customer needs, address their concerns and provide accurate information.
• Problem Solving and Investigation Skills:  Proactive analytical approach, as this role will encounter various order processing, customer questions/issues, ranging from pricing, product, technical and credit questions.  Ability to analyze the situation, gather relevant data and identify solutions to questions on your own will be crucial to the job.
• Results-Oriented Performance and Follow-up:  Self-starter with initiative, utilizing a solutions based approach.  Performance is measured by the ability to find solutions promptly. Strive to exceed team’s and customer’s expectations.
• Cooperation and Communication:  Works closely and communicates with the International Team and other departments.  Some of which include scheduling, credit, production, shipping, or warehouse teams.  For example, liaison with the scheduling team on production scheduling, checking inventory to ensure that the team/customers have the most up to date information to prevent customer out of stocks. 

• Additional Responsibilities:

  • Stays updated on product and procedural knowledge.
  • Maintain accurate and up to date records of customer information, contacts, customer profile requirements.
  • Continuous training/learning on tools like Excel, Oracle, Incorta etc.
  • Complies with safety and GMP requirements. 

SAFETY RESPONSIBILITY STATEMENT

Supports a culture of safe production and operations; follows all safety rules and procedures.  Actively participates in the safety program by: engaging in training activities to learn what constitutes a safety hazard; reporting safety concerns to the supervisor, submitting safety suggestions, and correcting or reporting to the appropriate people when an employee sees a workplace health or safety hazard, until it is resolved.  Assists with communicating safety information to new employees.  Fulfills responsibilities as outlined in the company safety management plan.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree and 3-5 years of related customer service and or order processing equivalent experience. Fluency in foreign languages is desirable but not necessary.
• Proficiency in using Microsoft Office specifically, Excel, Outlook.  Other software like Oracle or Incorta experience is desirable but not necessary.
• Mathematically, have the ability to perform basic math functions of addition, subtraction, multiplication and division. Ability to calculate figures and amounts such as % increase/decrease, discounts, proportions and gross margin %.

LANGUAGE SKILLS

Ability to read and interpret documents. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.    Fluency in foreign languages is preferred.

OTHER SKILLS AND ABILITIES

Must have excellent verbal and written communication skills.  Microsoft Word and Excel knowledge is required.

MATHEMATICAL SKILLS

Ability to perform basic math functions of addition, subtraction, multiplication and division.  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

REASONING ABILITY

Good problem solving skills. 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to communicate with customers using the telephone. The employee frequently is required to use the telephone and computer. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

2025 BENEFITS AT A GLANCE