Internet Sales & Customer Experience Representative (Sales BDC)

Internet Sales & Customer Experience Representative (Sales BDC)

Central City Toyota | Philadelphia, PAFull-Time

Earn $45,000–$65,000+ Per Year

Competitive Hourly Base Pay + Uncapped Monthly Performance Bonuses

Build Relationships. Create Opportunities. Grow Your Career.

At Central City Toyota, we believe every customer deserves an exceptional experience from their very first interaction. That's why we're looking for an enthusiastic, customer-focused professional to join our growing Internet Sales & Business Development Center (BDC).

This is much more than answering phones or responding to emails. You'll become the first point of contact for many of our customers, helping them begin their vehicle-buying journey while also reconnecting with existing customers to explore upgrade opportunities, lease maturities, trade-in values, and current Toyota offers.

If you enjoy talking with people, building relationships, staying organized, and making a positive impact every day, we'd love to meet you.

No automotive experience? No problem. We provide comprehensive training and ongoing coaching to help you succeed.

What You'll Do

As an Internet Sales & Customer Experience Representative, you'll play a vital role in generating appointments, supporting our sales team, and delivering an outstanding customer experience.

Responsibilities include:

• Respond promptly to internet leads, phone calls, text messages, chats, and email inquiries
• Build relationships with prospective customers by answering questions and guiding them through the beginning of the buying process
• Proactively contact existing customers regarding vehicle upgrade opportunities, lease maturities, trade-in values, service retention, and current Toyota incentives
• Schedule appointments for customers interested in purchasing, leasing, or learning more about their options
• Maintain consistent follow-up using our Customer Relationship Management (CRM) system
• Work closely with the Sales Team to ensure a seamless customer experience from first contact through showroom visit
• Maintain accurate customer records and activity notes
• Meet individual performance goals while contributing to the overall success of the team

What We're Looking For

• Outstanding communication and customer service skills
• Positive attitude with a professional and outgoing personality
• Comfortable speaking with customers by phone, text, email, and chat
• Excellent organizational and time management skills
• Ability to prioritize multiple responsibilities in a fast-paced environment
• Goal-oriented with a desire to learn, improve, and succeed
• Strong computer skills, including Microsoft Office and CRM systems
• Previous customer service, hospitality, retail, inside sales, appointment setting, or automotive experience is a plus—but not required
• Valid driver's license

Compensation

$45,000–$65,000+ annually

Our compensation plan includes:

• Competitive hourly base pay
• Uncapped monthly performance bonuses
• Paid training
• Career advancement opportunities
• Performance reviews with opportunities for continued growth

Your earning potential grows as your performance grows.

Why Join Central City Toyota?

For over 50 years, the Paul family has been committed to delivering an uncompromised customer experience while creating rewarding careers for our employees.

When you join Central City Toyota, you'll become part of a team that values integrity, professionalism, collaboration, and continuous improvement.

We offer:

• Family-owned and operated dealership with a trusted reputation
• Modern facilities and technology
• A supportive leadership team committed to your success
• Ongoing training and professional development
• Clear opportunities for career advancement
• Employee vehicle purchase discounts
• A positive, team-oriented workplace where your contributions are recognized and appreciated

Many members of our management team began their careers in entry-level positions and advanced within our organization.

Work Location

This position supports both Ardmore Toyota and Central City Toyota. While your primary office will be our centralized Business Development Center located at Ardmore Toyota, you will occasionally work from our Central City Toyota location to collaborate with the sales team and support dealership initiatives.

Benefits

• Competitive Compensation
• Paid Time Off
• 401(k) Retirement Plan
• Medical, Dental & Vision Insurance
• Employer-Paid Life Insurance
• Disability Insurance Options
• Flexible Spending Accounts
• Employee Vehicle Purchase Program
• Employee Referral Bonus Program
• Ongoing Training & Professional Development

Our Core Values

Everything we do is guided by four core values:

Do the Right ThingNothing is worth compromising a relationship.

Lead by ExampleBe willing to help others and lead through your actions.

Display Positive EnergyA positive attitude creates an exceptional customer experience.

Be Open MindedEmbrace change, continuous learning, and new ideas.

Ready to Join Our Team?

If you're looking for more than just a job—and want to build a long-term career with one of the Philadelphia area's premier Toyota dealerships—we'd love to hear from you.

Please submit your resume today. We look forward to meeting you!

Central City Toyota is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.