Internship- Housekeeping

About Us

HEI manages an unparalleled portfolio of leading full-service branded hotels and luxury and lifestyle independent hotels across the U.S. We are the acknowledged experts on upper-upscale, luxury, and premium select-serve hotels in urban, super-suburban, and destination locations. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.

Overview

The HEI Internship Program is a 10 – 12 week fast track development opportunity for college students to expand their knowledge in the hospitality industry. The Intern will spend their program immersing themselves into the Housekeeping discipline by shadowing critical leaders, attending operational meetings and working alongside the associates and leadership team that ensure the day-to-day success of the department. The objective of this program is to provide you with a foundation that will prepare you for a long-term career within the hospitality industry.

Essential Duties and Responsibilities

• Shadow identified leaders within the Housekeeping department at the hotel.
• Shadow each shift and each position within the Housekeeping department at the hotel.
• Consistently attend department meetings within Housekeeping as well as any leadership meetings at the hotel.
• Become proficient with operating the PMS and all other systems used by the Housekeeping department.
• Utilize labor management tools to schedule and control labor costs.
• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
• Ensure compliance with Room Standard Operating Procedures and Policies.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.

Qualifications and Skills               

• Recent or current graduate of a hospitality program preferred.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to push and/or pull equipment weighing up to 100 lbs. with or without reasonable accommodation.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Compensation

Salary Range: $23.00 - $20.00 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No

Benefits

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.