IT Administrator

The IT Administrator is responsible for managing and maintaining Sunbirds computers, servers, networks, and security. Key duties include user account management, system monitoring, resolving technical issues, network security, and ensuring systems are up-to-date, with responsibilities varying from general system upkeep to specialized tasks like network or database administration.

Tasks and Responsibilities:

• Provide Level 1 to Level 3 support for end users and departments (Windows laptops, mobile devices, and peripherals)
• Manage user accounts, permissions, and licenses in Microsoft 365, Sharepoint and other platforms.
• Perform network troubleshooting and implementation
• Maintain and support Cisco firewalls
• Maintain and support VMs on various platforms(VMware, Azure, Linux KVM, Nutanix)
• Server installation and management
• Maintain and support point to point and client endpoint VPNs
• Handle ticketing via Jira and Freshdesk, ensuring timely resolution and SLA compliance
• Support onboarding and offboarding processes (devices, accounts, access rights)
• Maintain and update user and administrative documentation
• Support IT asset management (hardware lifecycle, procurement, inventory)
• Identify and document recurring issues; suggest and implement process improvements
• Coordinate with external suppliers and third-party vendors when necessary
• Ensure smooth IT operations and support for local office infrastructure

Qualifications:

• 4+ years of hands-on IT support experience in a corporate environment
• Strong expertise in Microsoft 365 administration, including Teams, SharePoint, and Exchange Online
• Solid understanding of Windows operating systems, mobile device management, and IT peripherals
  • Budgeted
  • Addition
  • Replacement
• Familiarity with ticketing systems and IT asset management
• Familiarity with Cisco Firepower firewalls and switches
• Familiarity with Virtual Machine platforms, VMware, Azure, Linux KVM, Nutanix
• Any Microsoft certifications are a strong advantage
• Excellent organizational and problem-solving skills with attention to detail
• Strong communication skills and the ability to assist users at all technical levels
• Self-sufficient, reliable, and able to take ownership of the IT environment while collaborating with the wider Sunbird teams

• We are all about delighting our clients and live/breathe the end client/user experience
• We stock the office with soda, snacks, coffee and tea for you to refuel throughout the day
• We have amazing PTO Policy that allows you to take care of yourself and your family
• We offer medical, dental, vision and life insurance to eligible employees
• We believe in collaboration, teamwork, creativity and taking initiative

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