IT - Application Support Specialist
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Overview
Remote
On-site
Compensation
$24-$24/hour
Job Description
Summary:
- Location: Exeter, NH
- Duration: 1 year contract
Responsibilities:
- Under close supervision, provides application support to internal users by applying analytical and technical problem-solving skills to triage user incident tickets.
- Analyzes low to moderate complexity technical and business problems using general knowledge of industry, business operations, business products, business process, data, architecture, vendor integration, and application connectivity.
- Provides end-user notices of real-time issues within the environment.
- Collaborates with more senior team members and other support teams to identify defects and user impact.
- Seeks to understand new functionality being implemented for monthly releases.
- Identifies opportunities for continuous improvement.
- Adheres to metric-driven objectives including time to resolve and number of closures per day.
- Participates daily in all required team and support group meetings.
Requirements:
- Minimum 5 years of IT experience.
- Experience with ticket systems (Remedy, ServiceNow, Jira) and knowledge bases required.
Preferred Skills:
- 1 year Insurance experience preferred.
- Mainframe, Guidewire Suites, NexThink, AppDynamics, and/or Splunk experience a plus.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About IT - Application Support Specialist Jobs at Axelon
What is the work location for this position at Axelon?
This job at Axelon is located in Exeter, NH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Axelon?
Candidates can expect a pay range of $24.28–$24.28 per hour for this role.
What employment applies to this position at Axelon?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Axelon?
You can apply for this role at Axelon either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.