IT - OIT - Network Technician

TPI Global (formerly Tech Providers, Inc.)Montgomery, AL

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Overview

Remote

On-site

Job Description

JOB DESCRIPTIONJob Requisition: Network Operations Support Technician (3rd Shift) - Must be able to train for 2 weeks on 2nd shift, then 2 weeks on 1st shift before they begin their time on 3rd shift working from 12am to 8am. 10 days on, 4 days off, 5 days on, 2 days off, then repeat.Contract Length: 3- 6 months –Temp to hireWork Location: Montgomery AL –OnsitePosition Overview:

This is a full-performance level role involving applied and developmental technical work in data systems monitoring and maintenance.
The technician will be responsible for monitoring and maintaining the LAN/WAN networks, which include point-to-point, wireless, campus, VPN, and agency host computer configurations across statewide multi-complex networks for both voice and data circuits.

Key Responsibilities:

Monitor network alarms, alerts, and faults;respond promptly to ensure service reliability and availability.
Maintain and update ServiceNow records including incidents, requests, problems, configuration items, change requests, and resolution details.
Analyze State Data Network using reports from network management systems, databases, and spreadsheets to identify and address equipment or service issues.
Initiate trouble reports and corrective procedures to involve appropriate maintenance or technical support personnel.
Participate in shift work, including weekends and holidays, as part of a 24/7 operational support team.
3rd shift. Must be able to train for 2 weeks on 2nd shift, then 2 weeks on 1st shift before they begin their time on 3rd shift working from 12am to 8am. 10 days on, 4 days off, 5 days on, 2 days off, then repeat.

Skills Required:

Minimum 1 year of experience with LAN/WAN maintenance and support.
Minimum 1 year of call center or service desk experience.
Strong customer service skills.
Experience or knowledge of voice and data circuits, including troubleshooting and research.
Familiarity with incident ticketing systems such as ServiceNow or Remedy.

Experience Required:

At least 1 year of systems analysis or service desk experience.

Education Required:

High School Diploma or GED.

Preferred Qualifications:

CompTIA Network+ Certification.

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FAQs About IT - OIT - Network Technician Jobs at TPI Global (formerly Tech Providers, Inc.)

What is the work location for this position at TPI Global (formerly Tech Providers, Inc.)?

This job at TPI Global (formerly Tech Providers, Inc.) is located in Montgomery, AL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at TPI Global (formerly Tech Providers, Inc.)?

Employer has not shared pay details for this role.

What employment applies to this position at TPI Global (formerly Tech Providers, Inc.)?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at TPI Global (formerly Tech Providers, Inc.)?

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