IT - Technical Support 2
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Overview
Remote
On-site
Compensation
$30-$35/hour
Job Description
Role: Technical Support 2Duration: 12 Months Contract Location: Longmont, CO (onsite) Pay Rate: $30-35/hr on W2 (all inclusive)The ROLE: Our team is looking for a student with an interest in technology and who works well in a customer-facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting. ONSITE: This is an on-site position, as this is a hands-on technical support role.WHAT YOU’LL BE DOING:
- Providing first level triage and technical support to employees through tickets and in-person at the AMD Geek Street support desk
- Analyzing technician (peer) workflows to identify areas of improvement and optimization
- Identifying technician workflows which do not have supporting process documentation
- Assisting the IT team with system provisioning and device refresh/replacement
- Documentation writing
- Physical and Virtual asset stockroom maintenance
- Supporting IT project goals
- Helping to set up devices or mobile accessories
- Communicating status updates with internal clients
- Ensuring that requests are being prioritized and closed in a timely manner
- Working alongside a senior IT technician who can assist you with any escalations and provide guidance to advance your knowledge of IT
- Learning and adhering to company policies and procedures regarding IT security and data privacy
- Engaging in knowledge-sharing sessions and training to enhance technical skills
- Basic understanding of Windows troubleshooting
- Android/iOS familiarity
- Customer-oriented mindset
- Ability to take clear notes to capture problems correctly
- A general understanding of MacOS would be helpful but is not required
- PowerShell or command line (CLI) familiarity
- CompTIA A+ certification
- Familiarity with networking concepts (DNS, LAN, WAN)
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FAQs About IT - Technical Support 2 Jobs at TPI Global (formerly Tech Providers, Inc.)
What is the work location for this position at TPI Global (formerly Tech Providers, Inc.)?
This job at TPI Global (formerly Tech Providers, Inc.) is located in Longmont, CO, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at TPI Global (formerly Tech Providers, Inc.)?
Candidates can expect a pay range of $30–$35 per hour for this role.
What employment applies to this position at TPI Global (formerly Tech Providers, Inc.)?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at TPI Global (formerly Tech Providers, Inc.)?
You can apply for this role at TPI Global (formerly Tech Providers, Inc.) either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.