IT Business Analyst (0-3 Years) IT Business Analyst (0-3 Years)

Position Description

This role plays a critical role in executing the operational and analytical foundation of LillyDirect, with a specific focus on pharmacy dispensing and fulfillment operations. This position partners closely with the existing Performance Operations analysts to expand capacity on operational metric development, automation, and quality validation across dispensing data sources. The role is positioned within the covered entity to enable patient-level operational analysis under appropriate governance. The ideal candidate thrives in a fast-paced, ambiguous environment and demonstrates strong analytical, communication, and execution skills while maintaining rigorous compliance with data-handling/sharing requirements.

Key Responsibilities

1. Execute and Maintain Dispensing & Operational Data

Support recreation, validation, and maintenance of operational metrics from platform usage and pharmacy fulfillment data to improve automation, accuracy, and qualityEnsure data availability, quality, and compliance across dispensing data workstreams

2. Monitor and Report Performance Metrics

Create and Deploy operational dashboards for consumption within the Covered EntityTrack and report performance metrics to inform stakeholders; ensure timely, accurate updates to reporting toolsContribute to consolidated, cross-source dispensing/reporting views supporting filtering, grouping, and finance reporting needs

3. Deliver Actionable Insights and Operational Support

Conduct analyses using SQL and Excel to measure operational performance and surface trends or opportunitiesTranslate data into clear, actionable insights for internal stakeholdersSupport issue resolution through data-driven problem-solving and cross-functional collaboration, including urgent operational challengesContribute to KPI and data-strategy documentation

4. Data Governance & Compliance

Handle PHI and other sensitive data strictly per HIPAA, covered-entity policies, and established data-governance guidanceRespect manufacturer vs. covered-entity data-separation requirements, particularly around partner-level and patient-level data

Quals--Basic RequirementsBachelor's degree in business, marketing, healthcare administration, data science, or a related disciplineProficiency in SQL, Excel, and at least one statistical programming language (Python/R)Familiarity with healthcare, pharmacy, or claims/dispensing operational data1 3 years of work experience in a HIPAA covered entityAbility to complete and maintain all required data privacy, HIPAA, and covered-entity compliance training, and to handle protected health information (PHI) per established policies

Preferred QualificationsStrong analytical skills with attention to detail and business acumenExcellent communication skills with the ability to simplify complex conceptsAbility to work cross-functionally and influence without direct authorityHigh learning agility and adaptability in ambiguous environmentsWorking understanding of HIPAA/PHI handling and data-governance constraints, including manufacturer vs. covered-entity data separation

EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.