IT Computer Technician (System Support Specialist)

IT Computer Technician (System Support Specialist)

Type:  Full-Time    

Location: Ft. Novosel, Alabama  

Travel: 10%

Position Summary 

The System Support Specialist will establish an IT capability to maintain and troubleshoot Government-provided IT systems in accordance with DOD and local policy and guidance. Additionally, provide all supervision, labor, transportation, software, materials and other items, parts required to perform maintenance services (including preventive/routine maintenance and repair services) for all existing and replacement for existing computer- based media, cameras, microphones. Contractor duties are IAW U.S. Army SERE School SOPs and respective POI content. 

Essential Duties and Responsibilities

• Management and oversight of IT systems 
• Maintenance of IT hardware and software 
• Maintain computer certificates 
• Initiate new user accounts 
• Track user accounts and annual training requirements 
• Provide general IT support to military cadre, training and support staffs 
• Perform lifecycle system replacement assessments 
• Backing up user data 
• Troubleshooting all software and hardware issues, replacing components, and performing updates 
• Provide troubleshooting support for specialized servers and raid arrays 
• Coordinate with the 1st Aviation Brigade and 1-45th Bn S-6 to provide user level maintenance and system troubleshooting, as well as account management for assigned government and contractor personnel 
• In coordination with the COR, order replacement equipment up to $100,000 through resourced vendor 
• Submit status of all areas of responsibility in a weekly report 

*The IT Computer Technician must provide support throughout the duration of the published 21-day SERE Course schedule, for 25 overlapping course iterations per year. 

*IT support to training operations may be required 7 days per week, including weekends and holidays, with several 24-hour operations during the 21-day schedule. Areas of responsibility cover 4 operational sections and the Headquarters section, with support needs often overlapping on the same days.

REQUIRED SKILLS AND ABILITIES

• Must have or be able to obtain a SECRET Security Clearance 
• High School graduate or equivalent 
• CompTIA Security+ certification (supersedes A+ and Network+) 

• Microsoft Certified Technical Specialist (MCTS): Windows 7 or higher, such as Microsoft Certified Systems Engineer (MCSE)  
• 3 years related prior experience preferred 
• Prior experience providing similar services and equipment of the size and scale as the U.S. Army SERE school 

• Must be able to access installation 

• Computer literacy with experience in Microsoft 360 (Word, Teams, Excel, Outlook, Power Point, etc.) 

• US citizen or ability to legally work in the US 

• Present a professional and credible image at all times 

• Superior management and communication skills 

Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. 

The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.  

Company Background: Seventh Dimension LLC provides focused customer support in two core competencies Training & Support Services. Since 2015, we have provided customers with flexible, adaptable, and creative approaches to solving complex problems. We are a proven prime contractor that understands future operating environments, fiscal constraints, and current force requirements. We are a SDVOSB in North Carolina with a TS Facility Clearance, Secret storage and a DCAA compliant accounting system. 

DISCLAIMER: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. 

Seventh Dimension, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.