IT Customer Relationship Manager/ Project Manager - Digital Technology Services

Build Strong Partnerships That Drive Healthcare Innovation

We are seeking a collaborative and customer-focused IT Customer Relationship Manager / Project Manager to join our team. In this role, you will serve as the bridge between Information Technology and our customers, helping ensure technology solutions align with operational goals and support exceptional patient care.

You will work closely with leaders, operational teams, and IT professionals to understand business needs, manage technology initiatives, and guide projects from concept through implementation. As a trusted advisor and primary point of contact, you'll help customers navigate technology requests, identify opportunities for improvement, and ensure successful delivery of IT services and solutions.

This is an excellent opportunity for someone who enjoys relationship building, problem-solving, project coordination, and making a meaningful impact through technology.

What You'll Do

• Build and maintain strong relationships with customers across Deaconess and affiliated organizations
• Serve as the primary point of contact for IT-related requests, issues, project initiatives, and service needs
• Partner with customers to understand operational challenges and identify technology solutions that support business objectives
• Coordinate and facilitate meetings related to optimization opportunities, project requests, and technology initiatives
• Collaborate with technical and operational teams to evaluate needs, define requirements, and develop solutions
• Monitor and communicate the status of IT requests, projects, and support activities
• Develop project estimates, statements of work, timelines, budgets, and project documentation
• Assist in planning, coordinating, and executing technology projects from initiation through completion
• Create reports, dashboards, and presentations that provide project updates and key performance insights
• Manage customer expectations through proactive communication and effective relationship management
• Identify opportunities to improve processes, services, and customer satisfaction
• Support continuous improvement initiatives that enhance technology adoption and organizational efficiency

What We're Looking For

• Experience in a customer-facing IT, technology consulting, business relationship management, or similar role
• Strong communication and interpersonal skills with the ability to build trusted relationships
• Experience coordinating or managing projects with multiple stakeholders and competing priorities
• Ability to translate business needs into actionable technology solutions
• Strong organizational, analytical, and problem-solving skills
• Experience facilitating meetings, documenting requirements, and tracking project progress
• Ability to manage multiple initiatives while maintaining attention to detail and customer service
• A collaborative mindset with the ability to work effectively across technical and operational teams

Preferred:

• Bachelor's degree in CIS, Computer Science, Healthcare Informatics, Health Information Management, or a related field
• Previous IT project management experience
• Experience working with Epic or other electronic medical record systems
• Experience supporting healthcare technology initiatives

What We Offer

• A highly visible role that allows you to influence technology decisions across the organization
• Opportunities to lead projects and collaborate with leaders throughout the health system
• Exposure to a wide range of healthcare technologies, operational workflows, and strategic initiatives
• Professional growth in customer relationship management, project management, and healthcare IT
• A collaborative environment where innovation, teamwork, and customer service are highly valued
• Meaningful work that helps improve technology experiences for caregivers, staff, and patients
• A stable and growing healthcare organization committed to continuous improvement
• A supportive culture that encourages learning, development, and long-term career growth