IT Customer Support Analyst I

CoxHealthSpringfield, MO

Apply with Sonara

Overview

Schedule

Full-time

Career level

Entry-level

Remote

On-site

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Facility:

West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807

Department:

1709 IT Service Desk

Scheduled Weekly Hours:

Hours:

8am to 4:30 pm

Work Shift:

Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

Named one of Modern Healthcare's Best Places to work five times.
Named one of America's Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
Acknowledged by Forbes as one of the Best Employers for New Grads.
Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description:

The Information Technology Customer Support Analyst will be responsible for providing technical support to end-users of IT systems and applications. The role involves diagnosing and resolving technical issues, providing guidance and training to end-users, and ensuring that all issues are resolved in a timely and effective manner. The Information Technology Customer Support Analyst will also be responsible for documenting support requests and maintaining accurate records of support incidents.Education: • Preferred: Associate's degree in Computer Science, Information Technology, Experience: • Preferred: 1 year of experience in IT customer support, with a focus on end-user support and troubleshooting. Skills: • Basic understanding of commonly used operating systems (e.g., Windows, macOS) and software applications. • Strong communication skills, empathy, and patience to effectively assist end users with technical issues. • Ability to diagnose and resolve simple technical problems such as password resets and basic software issues. • Ability to effectively document support request and solutions for future reference. Licensure/Certification/Registration: N/A

Automate your job search with Sonara.

Submit 10x as many applications with less effort than one manual application.

Apply with Sonara Apply manually

FAQs About IT Customer Support Analyst I Jobs at CoxHealth

What is the work location for this position at CoxHealth?

This job at CoxHealth is located in Springfield, MO, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at CoxHealth?

Employer has not shared pay details for this role.

What employment applies to this position at CoxHealth?

CoxHealth lists this role as a Full-time position.

What experience level is required for this role at CoxHealth?

CoxHealth is looking for a candidate with "Entry-level" experience level.

What benefits are offered by CoxHealth for this role?

CoxHealth offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, and 401k Matching/Retirement Savings for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at CoxHealth?

You can apply for this role at CoxHealth either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.