IT Customer Support

Abacus Service CorporationReno, NV

Overview

Remote

On-site

Job Description

Join Our Dynamic IT Support Team in Reno, NV!

Are you passionate about providing exceptional IT support and eager to work in a vibrant environment? We're looking for a dedicated IT professional to join our team in Reno, NV. Experience the charm of "The Biggest Little City in the World" while advancing your career in IT customer support.

Your role will involve providing on-site Level 1 IT support, helping users troubleshoot common Outlook and Windows issues, assisting with general computer problems, setting up laptops for new hires, and aiding them in their initial login. You will also be responsible for:

Delivering quality customer support to end users.
Providing technical support for personal computers and peripherals.
Installing, troubleshooting, servicing, and repairing personal computers, including software, hardware, and peripheral devices such as printers and monitors.
Connecting personal computers to existing data networks.
Monitoring assigned queues, responding to service desk tickets, and entering relevant fix information for root cause analysis.
Maintaining trouble logs, including wireless, VPN, and Hotspot connections.
Instructing users in the basic usage of personal computers.
Investigating information, network, and communication needs of users and making recommendations regarding software and hardware purchases.
Recommending continuous improvements for IT processes and systems to enhance the user experience and eliminate core issues.
Performing voice over internet protocol, network software configuration, and desktop engineering, including Windows OS and Mac OS.

Requirements:

On-site availability Monday-Friday, 8 AM to 5 PM.
Experience in providing technical support for personal computers and peripherals.
Ability to troubleshoot and repair software, hardware, and peripheral devices.
Proficiency in configuring network software and desktop engineering.
Client system/network access required.

Preferences:

Experience with wireless, VPN, and Hotspot connections.
Familiarity with both Windows OS and Mac OS.
Strong communication and customer service skills.

Ready to take the next step in your IT career? Apply now and become a valued member of our Reno team! Send your resume and cover letter to careers@company.com with the subject line "IT Customer Support Specialist- Reno, NV".

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy- Abacus.

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FAQs About IT Customer Support Jobs at Abacus Service Corporation

What is the work location for this position at Abacus Service Corporation?

This job at Abacus Service Corporation is located in Reno, NV, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Abacus Service Corporation?

Employer has not shared pay details for this role.

What employment applies to this position at Abacus Service Corporation?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at Abacus Service Corporation?

You can apply for this role at Abacus Service Corporation either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.