IT Deskside Support Intern

About Phibro Animal Health Corporation

Phibro Animal Health Corporation is a publicly traded, global organization with a rich history in animal health and nutrition as a manufacturer and marketer of medicated feed additives, vaccines, nutritional specialty products, and mineral nutrition. We strive to be a trusted partner with livestock producers, farmers, veterinarians, and consumers who raise or care for farm and companion animals by providing solutions to help them maintain and enhance the health of their animals.

Phibro is a diversified company in manufacturing and marketing products for ethanol performance, microbials for plants, home and industrial applications, and specialty chemicals for various industrial markets. In addition to, Phibro's revenues are in excess of $1 billion and are supported by over 2,400 employees worldwide.

At Phibro, people are our greatest asset. We strive to develop a diverse workforce that fosters an environment where people feel supported in openly sharing their creativity and skills that allows them to be the most successful that they can be.

If you are interested in working for Phibro and feel that you do not meet all qualifications, we encourage you to apply as you might be the right candidate for this role or other positions.

The IT Deskside Support Intern is an integral part of our Network and Computing Services team based out of our US - Teaneck, NJ site.

Hourly rate range for this position is $20.00

Position Summary

The IT Deskside Support Intern provides hands-on technical support to employees by assisting with routine IT incidents, computer builds, new hire onboarding, and equipment replacements. This role is ideal for a student pursuing a degree in Information Technology or a related field who is looking to gain real-world, enterprise IT support experience in a professional corporate environment.

Key Responsibilities

End User & Deskside Support

• Provide in-person deskside support for routine IT issues including login issues, hardware troubleshooting, printer problems, and basic application support
• Respond to service requests and incidents submitted through the IT Service Management (ITSM) system
• Escalate unresolved issues to senior IT staff following documented procedures
• Deliver clear, professional communication to non-technical users

Computer Builds & Deployments

• Build, image, configure, and deploy laptops and desktops according to company standards
• Perform new hire technology setup including workstation deployment, peripherals, and initial user orientation
• Support equipment refreshes and replacement of end-of-life or faulty devices
• Assist with asset tagging, inventory tracking, and documentation

Operational Support

• Assist with maintaining IT equipment inventory and storage areas
• Support conference room and basic AV setup as needed
• Perform moves, adds, and changes related to end user hardware
• Document work performed and update ticket status accurately in the ITSM tool

Required Qualifications

• Currently enrolled in an undergraduate program in Information Technology, Computer Science, or a related field
• Basic understanding of Windows operating systems and PC hardware
• Strong customer service mindset with the ability to communicate effectively with non-technical users
• Willingness to work onsite and provide hands-on technical support
• Ability to follow procedures, document work, and ask questions when needed

Preferred Skills (Nice to Have)

• Familiarity with Microsoft 365 (Outlook, Teams, OneDrive)
• Exposure to IT ticketing systems (ServiceNow or similar)
• Basic knowledge of Active Directory or Azure AD
• Prior internship, part-time, or school lab experience providing IT support

Learning Opportunities

• Hands-on experience in enterprise IT operations and end user support
• Exposure to IT service management processes and tools
• Experience supporting new hire onboarding and device lifecycle management
• Mentorship from experienced IT professionals in a corporate environment

Work Schedule

Part-time or full-time during the internship period (flexible based on academic schedule)

Phibro is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.

Business Unit: Corporate

Division: Corporate

Department: Network and Computing Services

Location: US - Teaneck, NJ

Work Schedule: Monday - Friday (Standard Work hours)