IT Desktop Analyst/Asset I

BBCN BankHonolulu, HI

$22 - $23 / hour

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Overview

Schedule

Alternate-schedule

Full-time

Education

Network (CCNA, CCNP, CCIE)

Career level

Senior-level

Remote

On-site

Compensation

$22-$23/hour

Job Description

Managed IT Desktop's asset inventory and portfolio, including purchase, deployment, utilization tracking, redeployment, maintenance coverage plans/agreements, retirement, disposal of software and hardware.
Provides day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, and related computer systems.
Perform reconciliation with the Procurement team on Cost Center.
Perform Receipt Purchase order with Account Payable over the procurement system.
Research & update new hardware and/or vendor for IT Desktop
End user support for handheld and peripheral devices.
Create SNOW ticket to update or improve the current or new process with automation.
Implement performance upgrades to PCs, including the installation of CPUs, I/O and NIC cards, ribbon cables, hard drives, RAM, CD-ROMs, etc.
Maintain IT inventory.
Document instances of desktop equipment or component failure, repair, installation, and removal.
Onsite branch/ department support.
Handle the ticketing system, phone and email support.
Support may be required in emergencies, either in-person or remotely, and sometimes after normal business hours.

Job Qualifications/Requirements

Fundamental understanding of IT Asset Procurement & Tracking
Fundamental understanding of Inventory Management & Analysis
Basic knowledge of IT Desktop's Vendor Management
Compliance Tracking and management
Basic knowledge of Service Now & Visio
Required: Ability to troubleshoot PC problem & basic network issue.
Required: Intermediate Microsoft product knowledge (OS & Office suite).
Required: Strong customer service skill.
Required: Strong foundation of MS Windows OS which include AD and GPO
Required: Familiarity with various MS products which include MS O365
Preferred: Research new technology to benefit Desktop operation.

The salary range for this full-time position is $21.64 - $22.60 hourly + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

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FAQs About IT Desktop Analyst/Asset I Jobs at BBCN Bank

What is the work location for this position at BBCN Bank?

This job at BBCN Bank is located in Honolulu, HI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at BBCN Bank?

Candidates can expect a pay range of $21.64–$22.6 per hour for this role.

What employment applies to this position at BBCN Bank?

BBCN Bank lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at BBCN Bank?

BBCN Bank is looking for a candidate with "Senior-level" experience level.

What education level is required for this job?

The education requirement for this position is Network (CCNA, CCNP, CCIE). Candidates with relevant qualifications or equivalent experience may also be considered.

What is the process to apply for this position at BBCN Bank?

You can apply for this role at BBCN Bank either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.