IT Director, Quality Engineering & Process Engineering (Hybrid)

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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

IT Director, Quality Engineering & Process Engineering

Location: Dallas, TX or Akron, OH (Hybrid)

POSITION SUMMARY:

We’re seeking a visionary leader to drive enterprise-wide quality and performance engineering transformation via Generative AI and Automation. This role ensures scalable, reliable platforms and fosters a culture of engineering excellence. The QE & PE Director will drive improvements in quality, performance, productivity, and speed across all software and systems, ensuring best-in-class customer experiences and operational excellence. This position will lead a team of engineers, architects, & analysts, set strategic direction, and foster a culture of innovation and continuous improvement.

In this role, you will:

• Define and execute a strategic QE/PE roadmap aligned with business goals.
• Build and lead a high-performing team focused on test automation and performance engineering practices.
• Drive AI-enabled agentic testing and shift-left practices within CI/CD pipelines and workflows.
• Establish KPIs for quality, velocity, performance, and defect reduction.
• Monitor, analyze, and report on quality and performance metrics while recommending improvements
• Collaborate cross-functionally to align technology strategy and delivery with the application development teams.

RESPONSIBILITIES:

• Define and execute a strategic QA and PE roadmap aligned with business objectives for eCommerce, store, and corporate IT systems.
• Drive AI-enabled testing practices for predictive defect detection, intelligent test case generation, agentic testing, and root cause analysis.
• Establish frameworks to reduce production defect leakage and improve release quality.
• Scale test automation coverage across functional, integration, regression, and performance layers.
• Implement shift-left testing and continuous quality practices within CI/CD pipelines.
• Develop a comprehensive performance engineering approach, including load, stress, scalability, and resilience testing.
• Integrate performance monitoring and predictive analytics for proactive issue resolution.
• Define and track KPIs for quality, automation coverage, performance benchmarks, and production defect rates.
• Build and mentor a high-performing QA/PE team, fostering innovation and continuous improvement.
• Collaborate with engineering, product, and business stakeholders to ensure alignment and transparency.

POSITION QUALIFICATIONS:

Required Qualifications:

• 10+ years of experience in QA and Performance Engineering, with at least 5 years in leadership roles.
• Proven expertise in test automation frameworks, performance testing tools, and AI-driven QA solutions.
• Proven experience implementing Gen AI and automation in testing environments
• Strong understanding of eCommerce platforms, IT applications, and cloud environments.
• Experience with CI/CD pipelines, microservices architecture, and observability tools.
• Excellent leadership, communication, and stakeholder management skills.

Preferred Qualifications:

• Familiarity with tools like Selenium, JMeter, LoadRunner, Perfecto, and AI-based testing platforms.

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• Strong analytical, problem-solving, and decision-making skills

BENEFITS & PERKS:

• Competitive healthcare, dental & vision insurance
• 401(k) matching after one year of employment
• Generous time off + company holidays
• Merchandise discount
• Learning & Development programs
• Much more!