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IT Dispatcher/Service Coordinator

Proactive Technology ManagementBingham Farms, MI
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Overview

Schedule
Full-time
Career level
Senior-level
Remote
Remote
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Proactive Technology Management is looking for an experienced Dispatcher/Service Coordinator to join our team. Our team answering the phones is our front-line defense and first impression with our clients. This team sets the tone for the clients IT support experience. The ideal candidate would be responsible for managing incoming service requests via email and phone. On average, this role will be answering 120-150 calls per week and coordinating with our Remote Support helpdesk team to ensure an efficient response time and friendly customer service experience every time.

Location:

While this is a fully remote position, we are looking for someone local in the Detroit Metro area.

Proactive Technology Is Different:

  • Monthly check-ins
  • Fun, team-based approach
  • Constantly learning
  • We are Nuts about IT

Requirements

This is a fast-paced position requiring experience, efficiency, and a lot of organizational skills.

Must Have:

  • Customer Service experience
  • Proficient typing skills
  • Friendly and positive attitude
  • Self-motivated
  • Strong multi-tasking and organizational skills
  • Ability to work in a fast-paced environment
  • Problem solver
  • Reliable internet connection

Good To Have:

  • Bachelor's degree
  • Call center experience
  • MSP experience
  • Familiarity with ConnectWise PSA

Responsibilities:

  • Answering phone calls
  • Client communication
  • Scheduling onsite visits
  • Creating tickets
  • Replying to emails
  • Monday - Friday schedule

Benefits

  • Full Medical Benefits
  • 2 Weeks Paid Vacation
  • Quarterly Bonus and Reviews
  • Full Time
  • Dental & vision insurance
  • 401(k) matching

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FAQs About IT Dispatcher/Service Coordinator Jobs at Proactive Technology Management

What is the work location for this position at Proactive Technology Management?
This job at Proactive Technology Management is located in Bingham Farms, MI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Proactive Technology Management?
Employer has not shared pay details for this role.
What employment applies to this position at Proactive Technology Management?
Proactive Technology Management lists this role as a Full-time position.
What experience level is required for this role at Proactive Technology Management?
Proactive Technology Management is looking for a candidate with "Senior-level" experience level.
Does Proactive Technology Management allow remote work for this role?
Yes, this position at Proactive Technology Management supports remote work, giving candidates the flexibility to work outside the primary office location.
What benefits are offered by Proactive Technology Management for this role?
Proactive Technology Management offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, and Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Proactive Technology Management?
You can apply for this role at Proactive Technology Management either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.