IT Field Engineer

Summary

IT Field Engineer also known as System Field Engineer internally is responsible for implementing new technology to obtain client's business objectives.

Compensation and Benefits

• Salary $60,000- $85,000
• Latest technology tools: IT Management, Knowledgebase, Professional Service Automation, cellphone, laptop, and two screens
• Latest technical training: expert led events and on demand, certification reimbursement
• Medical & Dental Insurance 75% of family premium covered
• 401K w/ 4% match
• 3 Weeks PTO plus Paid Holidays

Company Overview

Thriveon is Minnesota's leading IT Success provider, locally owned and operated since it's founding in 2002. Thriveon offers a clearly differentiated managed IT service that delivers results not otherwise available in the Minnesota and Florida markets. Thriveon is poised to grow 5x over the next 8 years, from the current team of 25 people. Thriveon's mission is to empower people to create business success with information and technology. Industries served are manufacturing, construction, and professional services businesses with 20-200 staff members in Minnesota and Florida. Thriveon is proud to have been featured on the Inc 5000 and Channel Futures MSP 501. The management at Thriveon believe its people are its most important asset and is focused on developing a rewarding career plan for team members, creating an environment for them to grow and thrive. The culture is a results oriented close-knit family. The work environment is hybrid in-office and remote as the work allows.

Duties & Responsibilities

• Serve as the technical expert for assigned clients by maintaining strong technical relationships, ensuring documentation and environments align with Thriveon best practices.
• Complete 90% or more of assigned client onboarding and offboarding projects on time and within budget by following defined project workplans and staying within scope.
• Respond to client change requests on a first in first out / priority basis. All requests responded to same day.
• Understand the change, client business impact and client documentation resolving within 60 minutes to client satisfaction and root cause 95+% of the time.
• Update ticketing system with troubleshooting/resolution notes and documentation portal with changes.
• Implement alignment initiatives as directed by the CIO.
• Maintain existing Thriveon standardization and provide input to standardization team to prevent issues.
• Maintain up-to-date Time Entries and Expenses for billing purposes, accounting for a 40-hour week.
• Participate in daily huddles and weekly meetings, on call rotation, and occasional on sites.
• Complete 1 hour of continuing education per week to improve job skills.
• Exemplify Thriveon Core Values: Humble, Helpful, Ambitious, Coachable and Curious.

Qualifications

• Minimum of 3 years' experience within relevant IT field.
• Bachelor's degree in computer science, information sciences, or related field preferred.
• Experience with Microsoft servers, Office 365, Azure and VMware environments.
• Experience with server and network infrastructure
• Experience with PowerShell scripting.
• Knowledge of small to mid-size business IT systems.
• Detailed oriented with strong documentation skills.
• Effectively communicate in a non-technical way to clients.
• Authorized to work in the United States without current or future employer sponsorship.