IT Healthcare Consultant Project Manager Consultant

Job Title: IT Healthcare Consultant – Project Manager – Consultant (13411)Location: Columbia, SC 29210Duration: 12 MonthsExtension: YesWork Schedule: Fully onsite for the first 30–90 days; may transition to hybrid at the manager's discretion. The SOW indicates the ongoing hybrid model requires at least 3 onsite days per week.Interview: 1 Round – Virtual/OnlineCandidate Location: Candidate MUST be a SC resident or willing to relocate to SC prior to starting the role at their own expense.Why Open: New position / repost of Job ID 12761 due to updated skill requirements. Do not submit candidates who were previously interviewed for Job ID 12761.Key Responsibilities

• Oversee daily MMIS, Encounter Processing System, and supporting-system operations and coordinate with vendors, Cyber Security, Enterprise Architecture, and other stakeholders.
• Manage vendors and monitor SLAs and service performance.
• Develop desk aids, process flows, SOPs, and operational documentation and train team members on support processes and ticketing tools.
• Lead teams providing production support, helpdesk, interface/EDI support, stakeholder monitoring, and UAT.
• Manage incidents, issues, tickets, escalations, documentation, tracking, and timely resolution of production problems.
• Identify and mitigate operational risks and ensure decisions, corrective actions, and escalations are properly documented.
• Ensure compliance with CMS, SSA, and other security requirements and track findings/recommendations through completion.
• Lead release management, stakeholder communications, implementation readiness, pre-deployment planning, and post-implementation monitoring.
• Support change management, backlog grooming, prioritization, and approval-gate compliance.
• Assign and oversee team workload and provide guidance across frontline, technical, vendor, and executive stakeholders.

Required Skills

• Bachelor's degree in a technical, business, or healthcare field; 5+ years equivalent business/systems analysis or computer systems development/modification experience may substitute.
• 3+ years managing system operations and/or administrative program functions in a healthcare environment.
• 5+ years of project/program management experience managing system implementations or enhancements.
• Ability to provide on-call and after-hours incident management/support.

Preferred Skills

• Experience managing operations of Medicaid Enterprise Systems.
• Knowledge of Medicaid eligibility, enrollment, and MMIS domain concepts.
• Experience with ticketing software.
• Experience developing SOPs for new system implementations.
• Strong presentation and reporting skills.
• AWS Cloud Certification(s).

About Us:InterSources Inc , is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.