IT Help Desk Agent
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Overview
Compensation
$12-$12/hour
Job Description
Job Title: IT Help Desk Agent (Hybrid/2 days onsite)
Location: Portsmouth, NH Or Plano, TX
Pay: 12-month contract (with the potential to extend up to 24 months)
Responsibilities:
- Act as a single point of contact via the telephone, email, or web for resolution of technology-related issues.
- Document customer requests in call tracking system.
- Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe, and midrange operations.
- Interact with customers and peers to diagnose and resolve problems.
- Troubleshoot, analyze, resolve, track, escalate, and accurately document various technical problems.
- Support features, functionality, and usage of specific applications.
- Provide Level 1 technical support of low to medium complexity.
- Provide input and update to the technical knowledge base as necessary.
- Adhere to established policies and procedures.
- Make sound business decisions under direction by following documented procedures.
- Report problems with procedures and make suggestions for improvements.
- Perform related duties as assigned or requested.
Training Requirements:
- 3-week training program that is instructor-led.
- Training is mandatory and scheduled for 35 hours per week, 8:30am-4:00pm ET, Monday-Friday.
- Upon completion of training and demonstrated proficiency within the role, assigned shifts may change based upon business needs.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About IT Help Desk Agent Jobs at Axelon Services Corporation
What is the work location for this position at Axelon Services Corporation?
This job at Axelon Services Corporation is located in Portsmouth, NH, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Axelon Services Corporation?
Candidates can expect a pay range of $12–$12 per hour for this role.
What employment applies to this position at Axelon Services Corporation?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Axelon Services Corporation?
You can apply for this role at Axelon Services Corporation either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.