IT Help Desk Support - Level II (Msp)
K2 StaffingBoise, ID
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Job Description
SummaryOur client is a leading Managed IT Solutions Company located in Boise, ID and they are in need of an IT Helpdesk Support Level II, who has Managed Services Provider (MSP) experience. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.Duties & Responsibilities
- End-User assistance
- Point person with Windows Desktop related issues
- Assist with Windows Servers
- Monitors alert systems and take appropriate action as per guidelines.
- Ability to use various messages in an event log to affect repairs.
- Receive escalated service requests requiring an enhanced response.
- New User On-boarding
- Network Services and Equipment Installation
- LAN/WAN Installation and Maintenance Support
- Network Hardware Support and Installation
- Door card access, wander guard, lighting, HVAC
Qualifications & Requirements
- Must have worked for an MSP (managed services provider) in the past.
- Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
- History of network and firewall administration (Sonicwall & Meraki).
- RMM experience with NinjaOne, Connectwise, Kaseya, or DattoRMM.
- PSA Ticketing Experience with Autotask or Connectwise.
- Basic knowledge of network, server, and workstation troubleshooting knowledge.
- Excellent customer service skills (courteous, tactful, and professional demeanor).
- Excellent written and verbal communication skills, with experience presenting to groups.
- Reliable work ethic.
- A willingness to learn and grow
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FAQs About IT Help Desk Support - Level II (Msp) Jobs at K2 Staffing
What is the work location for this position at K2 Staffing?
This job at K2 Staffing is located in Boise, ID, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at K2 Staffing?
Employer has not shared pay details for this role.
What employment applies to this position at K2 Staffing?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at K2 Staffing?
You can apply for this role at K2 Staffing either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.