IT Help Desk Tech

First Horizon Corp.Maryville, TN

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Entry-level

Remote

On-site

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

No sponsorship will be provided for this role.

Location: On site at location listed in job posting

Weekly Schedule: Monday- Friday, 9am-6pm ET

Summary

The Level 1 Help Desk Technician is responsible for providing technical support for First Horizon Bank employees who rely on technology to be the best at serving our customers.

Technicians will perform the essential tasks listed below:
Provide support for technology issues, including personal computers, printers and multi-functional devices, application support, software installs, password and access support, backup file restorations, email issues, internet access, and wireless device support as well as support for applications that are specific to the financial industry.
Provide support identified above through various channels, including Remote Desktop Management systems, Active Directory, Microsoft SCCM, CA ITCM, etc.
Provide accurate and complete description of the issue, inquiry or request in call record or incident management tracking application.
Follow step-by-step problem solving instructions prescribed in application run books, as well as perform necessary research for undocumented solutions as required.
Determine when field support is necessary and dispatch appropriate vendors.
Contribute to internal knowledge base, according to normal support triage, research and documentation.
Level 1 technicians escalate issues as necessary to Level 2 technicians.

Job Requirements (Knowledge, Skills and Abilities):

Good foundation of technical Knowledge and experience in troubleshooting a wide variety of PC hardware and software issues, is required.
Other areas of knowledge such as networking, database, server/client relationships is a plus.
Requires excellent customer service skills, analytical skills, sound judgment, and the ability to work effectively with end users, and IT team members and vendor partners
Experience working in an inbound help desk environment to include knowledge of responsibilities, processes, and procedures.
Excellent verbal and written communications skills
Excellent interpersonal and professional interaction skills
Self-motivated and directed, capable of independent decision making and prioritization of tasks
Knowledge of ServiceNow a plus
Minimum of 1 year in a similar job function required
Degree in IT related field or technical certifications a plus

Environment:

Work in performed in an office environment
Travel is rare but may be required as needed (less than 10%)
After hours availability required as needed for all helpdesk staff

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.

Benefit Highlights

Medical with wellness incentives, dental, and vision
HSA with company match
Maternity and parental leave
Tuition reimbursement
Mentor program
401(k) with 6% match
More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

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FAQs About IT Help Desk Tech Jobs at First Horizon Corp.

What is the work location for this position at First Horizon Corp.?

This job at First Horizon Corp. is located in Maryville, TN, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at First Horizon Corp.?

Employer has not shared pay details for this role.

What employment applies to this position at First Horizon Corp.?

First Horizon Corp. lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at First Horizon Corp.?

First Horizon Corp. is looking for a candidate with "Entry-level" experience level.

What benefits are offered by First Horizon Corp. for this role?

First Horizon Corp. offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Parental and Family Leave, Career Development, 401k Matching/Retirement Savings, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at First Horizon Corp.?

You can apply for this role at First Horizon Corp. either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.