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IT Help Desk Technician

The Sunshine House Early Learning AcademyGreenville, SC

$20 - $22 / hour

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Overview

Schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$20-$22/hour

Job Description

IT Help Desk Technician

The Sunshine House Early Learning Academy, one of the largest early education and childcare companies in the US, is seeking an IT Help Desk Tech to assist our corporate information technology team! We are hiring immediately, and would love to meet you.

We are looking for a friendly and professional individual to work in our corporate office in Greenville, SC. This position supports IT-related customer support to 100+ sites via help desk, email and phone.

Pay rate of $20-$22 per hour

Location: 601 East McBee Ave. Greenville, SC 29601

Responsibilities

  • Respond to inquiries, concerns and requests about IT issues in a prompt and professional manner.
  • Gather information and determine the issue by evaluating and analyzing symptoms.
  • Diagnose and resolve issues by using pre-established protocols; redirect issues to appropriate resources, as needed.
  • Identify and escalate priority issues per center's needs.
  • Accurately process and record calls; maintain accurate and thorough records in database.
  • Follow up with centers to verify issues have been resolved. Correct any open issues.
  • Proactively provide solutions to streamline and upgrade the problem resolution process.

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FAQs About IT Help Desk Technician Jobs at The Sunshine House Early Learning Academy

What is the work location for this position at The Sunshine House Early Learning Academy?
This job at The Sunshine House Early Learning Academy is located in Greenville, SC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at The Sunshine House Early Learning Academy?
Candidates can expect a pay range of $20–$22 per hour for this role.
What employment applies to this position at The Sunshine House Early Learning Academy?
The Sunshine House Early Learning Academy lists this role as a Full-time position.
What experience level is required for this role at The Sunshine House Early Learning Academy?
The Sunshine House Early Learning Academy is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at The Sunshine House Early Learning Academy?
You can apply for this role at The Sunshine House Early Learning Academy either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.