IT Helpdesk Technician I

The Alaska ClubAnchorage, AK

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Job Description

Job Summary:

The IT HelpDesk Technician I is an entry-level position which is responsible for providing end-user IT support for The Alaska Club. This position's typical duties include user account management, workstation setup, workstation deployment, participating in IT projects, and working within the designated ticketing system to resolve end-user issues. Strong customer service skills are required when collaborating with other departments and assisting users with trouble-tickets. This is an on-site position based in Anchorage, Alaska.

Duties and Responsibilities:

First line of contact for employees requiring IT assistance
Document and communicate clearly within ticketing system to include actions taken, daily follow-up, next steps, attempted resolutions, and symptoms observed
Prioritize, troubleshoot, and resolve a variety of end-user support issues both in-person and remotely
Troubleshoot and support door controllers, badge scanners, and turnstiles
Manage Active Directory and application-specific user accounts and permissions
Perform upgrades or installs of software or devices
Support multiple CRM systems
Update and maintain IT Inventory system
Travel may be required to any of our sites and locations
On-call duties as required
All other duties as assigned

Knowledge, Skills, and Abilities:

Antivirus applications / EDR
Communication to audiences of varying technical skill level
Computer hardware and peripherals
Active Directory, Group Policy, DFS, DNS, DHCP, Hyper-V and WSUS
Microsoft 365 suite of programs
Microsoft Windows Server 2016 and above
Microsoft Windows 10 and 11 client operating systems
Networking and segmentation
PCI Compliance
Remote management and RDP
VOIP Phone Systems

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FAQs About IT Helpdesk Technician I Jobs at The Alaska Club

What is the work location for this position at The Alaska Club?

This job at The Alaska Club is located in Anchorage, AK, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at The Alaska Club?

Employer has not shared pay details for this role.

What employment applies to this position at The Alaska Club?

The employer has not provided this information. This may be discussed during the hiring process.

What is the process to apply for this position at The Alaska Club?

You can apply for this role at The Alaska Club either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.