IT Manager

• Personally execute day-to-day IT operations and systems administration activities.
• Administer cloud and enterprise IT systems, including identity and access management, endpoint management, and core infrastructure.
• Perform employee onboarding and offboarding, access provisioning, and device lifecycle management.
• Execute system changes, upgrades, patching, and routine operational maintenance.

• Translate IT strategy, standards, and policies into practical, executable operational processes.
• Own incident, request, and change management workflows to ensure timely resolution and minimal business disruption.
• Track and manage IT assets, licenses, and system inventories.
• Define, monitor, and improve service levels and operational performance metrics.

• Partner with the Executive Director of SW and Data Systems in coordinating day-to-day activities with Cytovale’s IT MSP and external IT consultants.
• Help define priorities, coordinate work, and track completion of MSP- and consultant-led deliverables.
• Ensure externally delivered work aligns with Cytovale’s security, compliance, and operational standards.
• Review recommendations from external partners and translate them into actionable work plans, executing directly or coordinating execution as appropriate.

• Implement and enforce IT policies, standards, and operating procedures.
• Ensure access control, asset lifecycle management, and operational practices align with security and compliance expectations (e.g., SOC 2, HIPAA, FDA-adjacent environments).
• Support audits and compliance activities by maintaining operational readiness, documentation, and objective evidence.

• Identify operational gaps and implement pragmatic improvements to tools, processes, and documentation.
• Build and maintain runbooks, standard operating procedures, and a practical knowledge base.
• Contribute to planning for future IT staffing and role evolution as the organization scales.

• Reliable, secure, and well-run IT operations
• Practical process maturity without unnecessary overhead
• High-quality end-user experience
• Scalable IT foundations that support Cytovale’s growth

• 5+ years of experience in IT operations, systems administration, or IT service delivery
• Demonstrated success in a hands-on IT role within a growing or resource-constrained environment
• Strong working knowledge of:
  • Identity and access management
  • Endpoint and device lifecycle management
  • Cloud and enterprise IT environments (e.g., Microsoft/Azure ecosystems)
  • Incident, change, and asset management processes
• Experience working with IT MSPs and external consultants in a collaborative operating model
• Ability to operate independently, prioritize effectively, and take ownership without a large team

• Experience supporting SOC 2, HIPAA, or other regulated environments
• Familiarity with GRC platforms, ticketing systems, and asset management tools
• Experience in healthcare, diagnostics, medical devices, or biotech environments

• Comfortable with ambiguity: You can move forward without perfect information and adjust quickly as new data emerges.
• High ownership, low ego: You take accountability for outcomes, seek feedback, and care more about impact than credit.
• Execution-focused: you don’t just build strategies; you deliver results, iterate fast, and follow through.
• Intellectually curious: You enjoy digging into data, asking hard questions, and continuously improving your understanding.
• Resilient and adaptable: You stay steady and effective in a fast-paced, evolving environment.
• Mission-driven: You are motivated by Cytovale’s goal to improve outcomes for patients and want your work to matter.

• Day-to-day IT operations run smoothly with minimal escalation
• Systems are reliable, secure, and consistently maintained
• External partners are well-coordinated and aligned with internal priorities
• Policies and processes are followed consistently without slowing the business
• The IT function is positioned to scale cleanly as Cytovale grows

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